Sr IT Technician

Summary

The Senior IT Technician requires both proven experience with technology and outstanding personal communication skills. You should enjoy building solutions that leverage technology to meet a client’s business needs. The position works jointly with the other members of the forward looking technology team to help our clients achieve success through technology.
Our ideal candidate has the following qualifications:

• Minimum of 3 years hands-on experience architecting, configuring, troubleshooting and securing networking infrastructures across a wide variety of vendors
• Two years architecting, provisioning, deploying, and supporting Windows servers and associated VMs
• Two years experience provisioning and supporting cloud server environments like Azure and AWS
• Expert in troubleshooting root cause of desktop/ laptop issues
• Excellent verbal and written communication skills and is comfortable working with clients at a business level to understand their current and historic issues regarding their business and technology
• Proficient in ticketing systems (Autotask preferable)
• Possess strong organizational and time-management skills
• Results-oriented, self-motivated, energetic, professional, reliable and a team player
• Experience with RMM (remote monitoring and management) tools a plus
• Ability to develop and support scripts that assist in automation, collection of data on clients' infrastructure, reporting, and analytics

Ideally you will have one or more of the following certifications:

• CompTIA Net+ and/or CompTIA Security+
• MCSA (Microsoft Certified Systems Administrator/Solutions Associate) or MCSE (Microsoft Certified Systems Engineer) MCITP Microsoft Certified IT Professional, MCSE (Microsoft Certified Solutions Expert)
• CCNA or CCIE-Cisco certifications a real plus
• Compliance certifications such as HIPAA, SOX, SOC 1/ 2

• We offer competitive wages, challenging work, career opportunities, a pleasant work environment and ongoing training.