Case Study: Franchise Company
Spa Franchise Profits From An IT Overhaul From TeamLogic IT
Like many businesses today, the
management team at a new spa franchise struggled with their IT systems. During the company’s start -up phase, they inherited several
old computers as part of a sub–lease
agreement on their new office space. What seemed like a bargain for this
brand new company turned out to be a major headache. With old equipment
patched together by nothing more than a part-time computer handyman, they were
having connectivity issues and problems with data access, file sharing and backup, along with virus and security
concerns. Management knew they needed a more advanced system offering better collaboration of employees, protection
of business critical information, and more control and
security. The company’s major issues included:
- A hosted email system with storage
limitations that caused their key employees to purge and archive their
mailboxes on a regular basis to avoid exceeding the storage limitations of
their service provider.
- Lack of centralized file sharing and document
for their remote employees to access and share files with the corporate
- A number of website issues that were
causing security concerns.
After performing a detailed assessment
and confirming that the company had an inadequate system for their needs, we
initiated a major overhaul of the company’s computer network system.
A Microsoft Windows 2003 Small Business
Server was installed as well as a Windows 2003Terminal Server with
remote desktop and Workplace capabilities. A secure Corporate VPN (Virtual
Private Network) connection was established along with a Corporate
SharePoint site. A secure data backup plan was also established. Outlook
Exchange Server, an important component of Windows 2003 SBS, was set up and
configured to host their e-mail system in-house. Senior management could
now breathe easier knowing their business
critical information was now organized and protected and, their
workforce was better equipped to serve their customer needs.
Internal and remote users can now easily
collaborate and share documents, printers and other important system resources.
Appropriate e-mail retention and virtually unlimited storage could now be
implemented to facilitate proper reporting and data retention compliance. Also,
as a result of centralized file sharing, the number of e-mail attachments was
greatly reduced and substantially reduced the individual mailbox folder
With the solutions provided by TeamLogic
IT, this company was able to see immediate results in their productivity.
They also gained the comfort of knowing that their systems were no longer as
vulnerable to viruses and security threats.