Case Study: Automotive Industry
Productivity Improves With Proactive IT Management
A worldwide supplier and technological
leader of automotive products known in their industry for quality and
cost-effective solutions relies on their
computer system to keep them at the top of their game. After investing in development of a new system to meet their growing
needs, they no longer needed a full-time staff person to maintain it and
the company’s executive vice president who helped develop the system became the
go-to person for troubleshooting, which was not the best use of his time.
He realized he needed another solution.
We helped this company with Managed IT
Services, our proactive IT management and support approach to ensuring the
highest levels of availability and security 24/7.TeamLogic IT is now remotely
monitoring about 30 computers critical
to the company’s production processes. This allows us to fix many issues that may arise without having
to visit the company, disrupting their production. Since virus updates and
backups are done remotely, the company no longer experiences what used to
be a three- to four-hour downtime period
In addition to outsourcing the
management of their IT systems to us, the company needed
to evaluate some software they
felt was the right product for their needs,
but weren’t sure how to do a proper evaluation. They weren’t technical
enough to efficiently evaluate the pros and cons of what the software
vendor had to offer. We were able to do this for them and help them make
the right decision.
With TeamLogic IT, the executive vice
president is no longer tasked with worrying about and sometimes
troubleshooting the company’s computer systems. With downtime virtually eliminated,
everyone involved in the production process is now more productive. Our strategic
guidance and ability to advise on software recommendations helped the
company avoid what could have been a very costly purchasing mistake.