After researching and interviewing a few other companies, the office manager for a biotech start-up company selected TeamLogic IT. She explained, “It boiled down to personality, philosophy and trust. I liked the TeamLogic IT team and their focus on looking at the big picture and helping us plan based on our long-term needs. With them, it wasn’t just about desktop support and day-to-day fixes, but our whole IT environment. From the very beginning, I knew they knew what they were talking about and I trusted them.”
Costs Reduced With Remote Monitoring
TeamLogic IT met with the office manager and talked with her about the benefits of preventative IT maintenance and remote monitoring. She and the rest of the staff were used to their old provider being on site several hours per day, 4 days per week. But she never got used to the cost of this level of on-site support for their small 15-person office—monthly invoices ranged between $5,000 and $10,000.
“I didn’t realize that we were spending so much more than we needed to. The other company would invoice us monthly for a bunch of “tickets” and then I’d have to try to
remember why they were here, what they did, etc. I would have to reluctantly pay the bill, sometimes without a clear understanding of what I was paying for. Now, with TeamLogicIT, we are saving thousands of dollars each month. Our monthly costs have decreased by more than 65%,” the office manager stated.
TeamLogic IT: “We see this a lot in our business. Sometimes our clients don’t know what they don’t know. They think on-site service is their only option… but with managed services they actually get better support.”
A Relationship Built on Trust
As a growing, start-up company this firm continues to work with TeamLogic IT on the wiring, cabling, and set-up of new offices, and they are moving their tape backup system to a cloud backup solution.
“Being on a managed IT services program is so much better. We now have control of our IT spending, making sure we only pay for what we need. I get honest answers from TeamLogicIT. They provide quick response time and I like being able to have planning discussions with them, something we never got from our old computer service provider.”
The office manager summed it all up by saying, “I honestly didn’t realize how much I relied on our IT support company, until I had an IT support company I could rely on! TeamLogicIT is there whenever I need them.”