Case Study: Manufacturing Industry
Collaborative Communication Solved This IT Relocation Project
The North American sales and
distribution office of a European sports equipment manufacturer, located in the
Midwest, had been outsourcing some of its IT needs to TeamLogic IT for
several years. The bulk of the company’s IT troubleshooting was handled by
its general manager, with direction coming from the European-based corporate IT
Although he was tech-savvy, the general
manager was challenged when he learned that aggressive expansion plans
called for moving their marketing and sales department to a new headquarters
in New England. Recognizing the complexity of networking and syncing
distant field offices, he asked us for advice on how he could
make the transition as smooth and seamless as possible.
We immediately put the general manager
at ease by telling him we could partner with a TeamLogic IT franchise near the
new location to coordinate a smooth transition. Since we were familiar with the
systems and infrastructure of the Midwestern office, we could work closely
with our east coast location to replicate their work environment.
We immediately contacted our east
coast location, and put together a strategy that had to take into
account a tight timeline, multiple locations and multiple vendors, not to
mention time zone and language considerations working with the European
office. Constant communication was the key to getting the project done.
Our team in the Midwest ordered the
hardware for both locations, which was then shipped to, received and
installed by our respective Midwest and east coast teams. The European IT team then
visited each office to configure the hardware to their specifications.
Throughout the process, both TeamLogic IT locations
were committed to following the lead of the company’s European IT team—they didn’t need
“technical” heros as much as they needed “technical facilitation” heros. We
recognized that and delivered on it.
TeamLogic IT leveraged its nationwide
network to enable a smooth transition on a project that had the potential
to place tremendous stress on the project managers, their time and their
budgets. By carefully strategizing a coordinated effort, ensuring consistency
of infrastructure and keeping the lines of communication open at all times, we
were able to maximize efficiency, keep costs in line and complete the
project ahead of schedule. At completion, the general manager thanked us
for the “flawless coordination,” and for “knocking it out of the park” for his