What’s Happening in Unified Communications?
short answer: a lot. As businesses clamor for productivity improvements, the
demand for Unified Communications & Collaboration (UCC) tools is on the
upswing. Sales of UCC solutions will top $142 billion by 2024. Not
surprisingly, the cloud figures prominently in emerging UC trends.
a 2019 Nemertes study cited by TechTarget.com reports that 67 percent of
organizations have at least a portion of their UCC apps running in the cloud,
while nearly one-third are running all-cloud installations. Larger companies
prefer hosted, custom-built services, while smaller ones like the flexibility
and cost advantages of UC as-a-service. All companies may soon deepen ties to
‘multi-tenant’ cloud architecture, a strategy which lets them share (but not
comingle) computing resources in a public or private cloud. Vendors will
further improve supportive integrations and APIs, and 14 percent more companies
will support streaming video this year than last.
One negative trend: security. Only about a third of respondents
currently have a proactive UCC security strategy, which experts say should
ideally combine precautions such as audits, encryption, patching and