Buzz phrases typically have short shelf
lives, especially in tech parlance. For several months, all business media seem
to spout and tout the same couple of words. Until the furor fades, and a new
batch of buzzwords comes along. Not Digital Transformation, though, which Techopedia describes in these simple, yet profound, terms: “Digital
tools and technology are changing how people interact, and in turn this changes
how people do business.”
And for businesses of all shapes and sizes,
these changes are inexorable and irrevocable. Why such staying power ? Because,
as the authors of CompTIA’s white paper “Using Strategic IT for Competitive Advantage” explain:
“We are living in a digital economy. Every business today can see
that technology has become a more critical part of their operations and their
future success… to remain competitive, companies know they must invest in IT.
But that knowledge is not enough; they also must know where those investments
should be made. Simply investing more in existing IT tactics is not sufficient.”
In short, digital
transformation is driving IT services from its traditional tactical role into a
primary position in strategic planning. CompTIA’s research confirms this inescapable
trend. More than a third of business and technology executives recently polled
strongly agreed with these three statements:
- “We are using technology to
drive our business outcomes.”
- “The technology function
plays a critical role in strategic planning.”
- “We are redefining our
business thanks to technology.”
For small to mid-size
businesses (SMBs), which typically rely on a mix of internal and external technology
resources, this evolution means their IT Managed Services Providers (MSPs) can
no longer afford to think purely in tactical terms, either.
But as an SMB leader, how
do you know you’re working with an MSP that can accelerate
your digital transformation for competitive advantage?
Here are three signs your MSP has “transformational” chops:
- Curiosity Comes Naturally
Transformational MSPs feature technicians with a persistent drive for picking
apart processes and systems to learn their inner workings. When technologies
such as machine learning emerge, the best technicians don’t wait for
the next round of training. In fact, their intense curiosity informs their
trouble-shooting prowess. These MSPs don’t just solve problems; they hunt for
them, especially in the realm of cybersecurity.
- Teaching is a High Priority
Transformational MSPs not
only support your training efforts in areas such as cybersecurity, mobility and cloud computing,
they contribute to them by providing you with information from the field and
reinforcing best practices as they interact with your staff.
- Collaboration is a Service Cornerstone
cultivate strong relationships with software and hardware vendors in technology
ecosystems to simplify and expedite your interactions with these critical
layers of IT operations. But they never lose focus on their collaborative relationship with you. Because you know your business and its
technology needs best. So, no one is better than you at articulating your
digital strategy and technology requirements.
Many IT MSPs already
possess the technical talents to transform your company’s digital capabilities.
Why wait for future staff to deliver tomorrow what a great MSP can bring to
your business today?