3 Ways Your Workforce May Soon Collaborate with Artificial Intelligence


Another AI ImageArtificial Intelligence (AI) is making headlines again, as researchers released two recent studies suggesting a workplace revolutionized by automation will enhance employee engagement and create more jobs than it destroys.

Per coverage by TechRepublic and the Wall Street Journal’s CIO Journal, 75% of global business leaders polled by Tata Communications expect AI will create new roles for their workers and 93% of respondents agree that AI has the potential to democratize creative processes within organizations and boost innovation. Meanwhile, a World Economic Forum (WEF) study found automation fueled by AI will generate a significant net gain in employment by 2022, eliminating 984,000 jobs but creating nearly twice as many new positions (1.74 million.)

"The prevalent narrative around AI has focused on a 'Singularity'—a hypothetical time when artificial intelligence will surpass humans," Ken Goldberg, a UC Berkeley professor and co-author of the Tata report, said in a press release. "But there is a growing interest in 'Multiplicity', where AI helps groups of machines and humans collaborate to innovate and solve problems. This survey of leading executives reveals that Multiplicity, the positive and inclusive vision of AI, is gaining traction."

Of course, this positive transition for businesses and their employees won’t happen without some investment and effort by both parties. The WEF report estimates more than half the global workforce will require significant training to collaborate productively with machines as automation increasingly integrate into organizations over the next decade.

We’ve been tracking this accelerating march of automation into businesses during the last year with posts such as our “Machine Learning Primer.” In short, our primer defines machine learning, differentiates the term from the larger field of AI. And in “3 Ways Artificial Intelligence (AI) May Come into Your Business by 2020,” we speculate that the initial affects of AI on your company will be felt through cybersecurity, virtual assistants and the Internet of Things (IoT).

But given the latest news, perhaps the most relevant content to retrieve for you is our post “3 Jobs Artificial Intelligence May Bring to Your Business in the Next Decade,” which features three positions where members of your team will be collaborating with AI sooner rather than later:

  • Human-Robot Liaisons –Coaxing employees and clients to accept cooperating with machines and consent to their services is no minor change or challenge. So, some companies that make AI applications train “success managers” to help ease coworkers and clients into working with AI-driven technology. These managers answer questions, respond to complaints and adjust business processes accordingly.
  • Robot Supervisors
    Today’s AI may amaze many people, but the fact remains that the decision-making power of AI is limited compared to a person’s judgment. So, companies using AI will hire managers who specialize in overseeing robots at work, monitoring their performance and intervening when necessary – just as they would with human workers.
  • Safety Monitors
    Fatal accidents involving self-driving vehicles in recent years demonstrate the need for human engagement with AI-led machinery. Just like people, automated devices of any kind must be trained on the safe and secure handling of hazardous situations and environments.

Whatever new AI-related jobs come to your organization in coming years, the support of an IT Managed Services Provider (MSP) can help integrate these tech-enabled positions into your everyday operations.