3 Ways Artificial Intelligence (AI) May Come to Your Business by 2020


artificial intelligenceThe research and advisory firm Gartner recently surveyed 3,000 CIOs and discovered that one out of four companies already have deployed Artificial Intelligence (AI) technologies in their business operations or are making short-term plans to do so — a 10% increase over 2015. In addition, Gartner predicts the number of customer interactions based on AI-related technologies will rise from a little more than one in 10 today to nearly three of every four by 2020.

How? Through AI technologies such as:

  • Machine Learning -- Software applications that become more accurate in predicting outcomes by using algorithms for statistical analysis.
  • Chatbots – Computer programs that can respond to texts or chat messages from people, emulating the conversational language of humans.
  • Mobile Messaging – Related to Mobile Instant Messaging (MIM), an app that applies AI such as machine learning and/or chatbots to communicate between computers and people through mobile devices.

Gartner forecasts that in 2018 these types of business uses will generate $200 billion in new revenue – and eliminate nearly a million jobs while creating about three quarters of a million new positions. By 2020, however, Gartner expects AI to create many more jobs than it takes away -- 2.3 million gained, compared to only 1.8 million lost.

Why? Because, as researchers at the non-profit technology trade association CompTIA explain in a recent brief, while AI can make intelligent, independent decisions based on context rather than direct input from users, it’s “important to understand that AI systems always behave according to rules that have been programmed.” In other words, before computers can imitate human thinking, humans must show computers how to think. This means the “digital economy will feature new roles working in concert with intelligent systems.”

As the writers of CompTIA’s report put it: “Continued economic growth will require the deep insights that come from AI, but will also require the creativity and empathy that come from human beings connected in a global society.”

So, in this light, we would like to make some predictions of our own. Here are three ways AI may come to your business in the next few years:

  • The Internet of Things (IoT)
    CompTIA’s research shows more than half (53%) of 700 U.S. businesses adopting AI use the technology to implement a network of connected devices. As more and more everyday business machines sense and send more and more data to business systems, business users need the help of “automation and network learning” to keep pace with processing and analyzing the information.
  • Cybersecurity
    CompTIA’ also reveals more than half (53%) of early adopters use “machine learning within IT infrastructure.” This means AI can enhance components such as firewalls and routers, enabling cybersecurity teams to scale up measures such as intrusion detection to unprecedented levels.
  • Virtual Assistants
    Virtual assistants are well-known in the consumer realm thanks to Amazon’s Alexa and Apple’s Siri. But per CompTIA, virtual assistants are coming to the workplace in the form of new tools like Amy Ingram, which are designed specifically to boost human productivity by sharing information and supporting typical business functions.
Whatever form AI takes when it comes to your company, the support of an IT Managed Services Provider (MSP) can help integrate this emerging tech into your everyday operations.