Wall Street Journal reporter Daniela Hernandez begins her recent column in the Leadership section this way:
“As machines get smarter, there is a persistent fear in the minds of economists, policy makers and, well, everybody: Millions of people will be left obsolete and jobless."
Indeed. A recent survey of more than 4,000 adults in the U.S. by the Pew Research Center confirms the pervasive concern in society surrounding Artificial Intelligence (AI).
In response to the question “How worried are you for society as a whole about the possibility that in the future computers and robots could do most of the work currently done by humans?” Nearly three quarters (73%) of the people polled answered “very worried” or “somewhat worried.” Moreover, 75 percent of those same respondents hold a cynical view of an AI-infused working world. They replied “not likely” to the assertion that “The economy would create many new, better-paying jobs for humans” if robots and computers were able to perform most of the jobs currently handled by people.
These grim public perceptions, however, are at odds with the outlook proffered by some business analysts. “Yes, jobs will be lost, and many people will be forced to learn new skills to keep up in this new environment,” writes Hernandez. “But experts say the picture has a surprisingly big silver lining.”
Consulting firm McKinsey & Co., for example, forecasts investments in technology, including AI and automation, could generate 20 million to 50 million jobs worldwide by 2030. By comparison, predicting the number of jobs that will vanish due to the same factors during the same period is tricky because “in many cases people won’t lose jobs outright, but instead will switch occupations.”
Rather than become obsolete, most likely hundreds of millions of people will be taking new positions and learning new skills, per McKinsey. But the details of those position descriptions and skill sets is not yet clear. A fact, we believe, forms the basis of today’s public anxiety. That’s why we’ve shared visions of ways AI may come into your business and provided a primer on the nature of AI components, such as machine learning and chatbots. In this same progressive spirit, we would like to share three job types gleaned from Hernandez’s post that robots likely will “create – or expand” for your business in the next decade:
- Human-Robot Liaisons
For all the hype surrounding AI systems, coaxing employees and clients to accept cooperating with them and consent to their services is no small challenge. So, some companies that make AI applications hire and train “success managers” to help ease coworkers and clients into working with AI-driven technology. These managers answer questions, respond to complaints and adjust business processes accordingly.
- Robot Supervisors
Today’s AI may amaze many people, but the fact remains that the decision-making power of AI is limited compared to a person’s judgment. So, companies using AI will hire managers who specialize in overseeing robots at work, monitoring their performance and intervening when necessary – just as they would with human workers.
- Safety Monitors
Recent fatal accidents involving self-driving vehicles demonstrate the need for human engagement with AI-led machinery. Just like people, automated devices of any kind must be trained on the safe and secure handling of hazardous situations and environments.
Whatever new AI jobs may come to your company during the next decade, the support of an IT Managed Services Provider (MSP) can help integrate these tech-enabled positions into your everyday operations.