| Computer Technician |
Technician |
Woburn, MA |
Jan 24, 2020
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MAIN JOB TASKS & RESPONSIBILITES Provide exceptional customer service and technical expertise on inbound calls and tickets generated by our customers. Track the intake of equipment brought in for repairs. Troubleshoot, test, and diagnose computers, mobile devices, and other electronics for hardware and software issues. Determine whether issues can be quickly, and cost-efficiently resolved or if the customer is in need of replacement equipment. Perform data recovery operations. Perform data destruction operations including secure deletion and physical hard drive destruction. Perform hardware upgrades and repairs on computers and servers. Remove viruses, spyware, and malware from infected machines. Perform in-house setup of new and reimaged workstations and laptops for customer use. Create or update documented policies and procedures for the use of technical staff when deploying new machines to specific customers. Update customer information in our documentation system as changes in their environment occur. Log time entries and notes for support and maintenance performed using AutoTask. Provide customers with timely updates regarding their support cases.
EXPERIENCE AND SKILLS REQUIRED Candidates should be team players with excellent communication skills and possess the ability to manage assignments independently. The ideal candidate will have a nurturing personality and the desire to help in the mentoring of their fellow technicians and engineers. Comfort working in a fast-paced and high energy environment. Strong decision making and problem solving abilities. Good organizational skills and the ability to handle multiple tasks concurrently. Required Experience: Experience Preferred: Certifications Preferred: Required license or certification:
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Location
12 Tower Office Park
Woburn, MA 01801
Contact
How to Apply
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| Computer Technician |
Technician |
Newburyport, MA |
Jan 24, 2020
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MAIN JOB TASKS & RESPONSIBILITES Provide exceptional customer service and technical expertise on inbound calls and tickets generated by our customers. Track the intake of equipment brought in for repairs. Troubleshoot, test, and diagnose computers, mobile devices, and other electronics for hardware and software issues. Determine whether issues can be quickly, and cost-efficiently resolved or if the customer is in need of replacement equipment. Perform data recovery operations. Perform data destruction operations including secure deletion and physical hard drive destruction. Perform hardware upgrades and repairs on computers and servers. Remove viruses, spyware, and malware from infected machines. Perform in-house setup of new and reimaged workstations and laptops for customer use. Create or update documented policies and procedures for the use of technical staff when deploying new machines to specific customers. Update customer information in our documentation system as changes in their environment occur. Log time entries and notes for support and maintenance performed using AutoTask. Provide customers with timely updates regarding their support cases.
EXPERIENCE AND SKILLS REQUIRED Candidates should be team players with excellent communication skills and possess the ability to manage assignments independently. The ideal candidate will have a nurturing personality and the desire to help in the mentoring of their fellow technicians and engineers. Comfort working in a fast-paced and high energy environment. Strong decision making and problem solving abilities. Good organizational skills and the ability to handle multiple tasks concurrently. Required Experience: Experience Preferred: Certifications Preferred: Required license or certification:
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Location
25 Storey Avenue
Newburyport, MA 01950
Contact
How to Apply
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| Computer Technician |
Technician |
Waltham, MA |
Jan 24, 2020
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MAIN JOB TASKS & RESPONSIBILITES Provide exceptional customer service and technical expertise on inbound calls and tickets generated by our customers. Track the intake of equipment brought in for repairs. Troubleshoot, test, and diagnose computers, mobile devices, and other electronics for hardware and software issues. Determine whether issues can be quickly, and cost-efficiently resolved or if the customer is in need of replacement equipment. Perform data recovery operations. Perform data destruction operations including secure deletion and physical hard drive destruction. Perform hardware upgrades and repairs on computers and servers. Remove viruses, spyware, and malware from infected machines. Perform in-house setup of new and reimaged workstations and laptops for customer use. Create or update documented policies and procedures for the use of technical staff when deploying new machines to specific customers. Update customer information in our documentation system as changes in their environment occur. Log time entries and notes for support and maintenance performed using AutoTask. Provide customers with timely updates regarding their support cases.
EXPERIENCE AND SKILLS REQUIRED Candidates should be team players with excellent communication skills and possess the ability to manage assignments independently. The ideal candidate will have a nurturing personality and the desire to help in the mentoring of their fellow technicians and engineers. Comfort working in a fast-paced and high energy environment. Strong decision making and problem solving abilities. Good organizational skills and the ability to handle multiple tasks concurrently. Required Experience: Experience Preferred: Certifications Preferred: Required license or certification:
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Location
738 Main Street
Waltham, MA 02451
Contact
How to Apply
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| Computer Technician |
Technician |
Andover, MA |
Jan 24, 2020
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MAIN JOB TASKS & RESPONSIBILITES Provide exceptional customer service and technical expertise on inbound calls and tickets generated by our customers. Track the intake of equipment brought in for repairs. Troubleshoot, test, and diagnose computers, mobile devices, and other electronics for hardware and software issues. Determine whether issues can be quickly, and cost-efficiently resolved or if the customer is in need of replacement equipment. Perform data recovery operations. Perform data destruction operations including secure deletion and physical hard drive destruction. Perform hardware upgrades and repairs on computers and servers. Remove viruses, spyware, and malware from infected machines. Perform in-house setup of new and reimaged workstations and laptops for customer use. Create or update documented policies and procedures for the use of technical staff when deploying new machines to specific customers. Update customer information in our documentation system as changes in their environment occur. Log time entries and notes for support and maintenance performed using AutoTask. Provide customers with timely updates regarding their support cases.
EXPERIENCE AND SKILLS REQUIRED Candidates should be team players with excellent communication skills and possess the ability to manage assignments independently. The ideal candidate will have a nurturing personality and the desire to help in the mentoring of their fellow technicians and engineers. Comfort working in a fast-paced and high energy environment. Strong decision making and problem solving abilities. Good organizational skills and the ability to handle multiple tasks concurrently. Required Experience: Experience Preferred: Certifications Preferred: Required license or certification:
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Location
9 Bartlett Street
Andover, MA 01810
Contact
How to Apply
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| Computer Technician |
Technician |
Burlington, MA |
Jan 24, 2020
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MAIN JOB TASKS & RESPONSIBILITES Provide exceptional customer service and technical expertise on inbound calls and tickets generated by our customers. Track the intake of equipment brought in for repairs. Troubleshoot, test, and diagnose computers, mobile devices, and other electronics for hardware and software issues. Determine whether issues can be quickly, and cost-efficiently resolved or if the customer is in need of replacement equipment. Perform data recovery operations. Perform data destruction operations including secure deletion and physical hard drive destruction. Perform hardware upgrades and repairs on computers and servers. Remove viruses, spyware, and malware from infected machines. Perform in-house setup of new and reimaged workstations and laptops for customer use. Create or update documented policies and procedures for the use of technical staff when deploying new machines to specific customers. Update customer information in our documentation system as changes in their environment occur. Log time entries and notes for support and maintenance performed using AutoTask. Provide customers with timely updates regarding their support cases.
EXPERIENCE AND SKILLS REQUIRED Candidates should be team players with excellent communication skills and possess the ability to manage assignments independently. The ideal candidate will have a nurturing personality and the desire to help in the mentoring of their fellow technicians and engineers. Comfort working in a fast-paced and high energy environment. Strong decision making and problem solving abilities. Good organizational skills and the ability to handle multiple tasks concurrently. Required Experience: Experience Preferred: Certifications Preferred: Required license or certification:
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Location
101 Middlesex Turnpike
Burlington, MA 01803
Contact
How to Apply
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| Computer Technician |
Technician |
Cambridge, MA |
Jan 24, 2020
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MAIN JOB TASKS & RESPONSIBILITES Provide exceptional customer service and technical expertise on inbound calls and tickets generated by our customers. Track the intake of equipment brought in for repairs. Troubleshoot, test, and diagnose computers, mobile devices, and other electronics for hardware and software issues. Determine whether issues can be quickly, and cost-efficiently resolved or if the customer is in need of replacement equipment. Perform data recovery operations. Perform data destruction operations including secure deletion and physical hard drive destruction. Perform hardware upgrades and repairs on computers and servers. Remove viruses, spyware, and malware from infected machines. Perform in-house setup of new and reimaged workstations and laptops for customer use. Create or update documented policies and procedures for the use of technical staff when deploying new machines to specific customers. Update customer information in our documentation system as changes in their environment occur. Log time entries and notes for support and maintenance performed using AutoTask. Provide customers with timely updates regarding their support cases.
EXPERIENCE AND SKILLS REQUIRED Candidates should be team players with excellent communication skills and possess the ability to manage assignments independently. The ideal candidate will have a nurturing personality and the desire to help in the mentoring of their fellow technicians and engineers. Comfort working in a fast-paced and high energy environment. Strong decision making and problem solving abilities. Good organizational skills and the ability to handle multiple tasks concurrently. Required Experience: Experience Preferred: Certifications Preferred: Required license or certification:
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Location
1770 Massachusetts Ave
Cambridge, MA 02140
Contact
How to Apply
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| Sales Account Executive |
Sales |
Portland, OR |
Jan 23, 2020
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Summary: The Sales Representative is a key position on the TeamLogic IT Portland team and supports our corporate objective of growing market penetration and customers. The Sales Representative will generate revenue by managing the sales pipeline, generating leads, conducting discovery and proposal meetings resulting in meeting/exceeding sales quota. Job pays a competitive compensation and benefits with a commission structure with no cap on sales closed. Responsibilities: - Prospect new sales opportunities with small and medium businesses applying lead generation sales methodologies.
- Meet or exceed revenue quotas
- Promptly follow up with and qualify marketing-generated inquiries for our services.
- Research and gather information about target SMB’s and develop prospecting lists.
- Document all activities and interactions in CRM tool.
- Efficiently manage sales pipeline to produce the maximum amount of results.
- Create and perform various outbound call campaigns around verticals, specific events, or targets in addition to ongoing activities to build pipeline.
- Support our direct or indirect channel sales efforts as needed or requested
- Conduct web research and navigate organizations to uncover appropriate contacts.
Knowledge, Skills, & Requirements: - Must have previous sales B2B experience. Small business sector a plus
- Proven track record of quota attainment
- Strong tele-qualifying, prospecting and marketing skills; ability to reach prospects creatively, identify decision makers, handle objections positively and professionally.
- Develop and execute on a strong prospecting plan of attack.
- Qualify and attend sales appointments
- Maintain CRM data, ability to share best practices, continually improve processes and provide clear and consistent reporting to management.
- Proactively manage your schedule and pipeline in order to meet milestones and objectives.
- Field inbound calls and leads from various sources and qualify for business potential
- Must be comfortable working in a fast-paced, entrepreneurial work environment
- Must have excellent interpersonal skills and the ability to maintain a high degree of professionalism and business acumen.
- Powerful written and verbal communication skills.
- Demonstrated ability to deliver above-expectation results in driving pipeline growth.
- Demonstrated ability to conduct extensive outbound cold calling.
- Excellent organizational, analytical and problem solving skills
- Creative tactics to reach the executive management
- Ability to work independently and proactively in a dynamic and fast-paced environment.
Personal Skills and Characteristics: - Self-motivated, self-managing and driven to plan and execute rigorous lead generation activities.
- Strong desire to finish and win.
- High integrity and ethical behavior.
- Strong work ethic, can do attitude, self-starting and managing.
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Location
1827 NE 44th Ave.
Portland, OR 97213
Contact
How to Apply
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| Level 2 Technician |
Technician |
St. Paul, MN |
Jan 23, 2020
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Position Overview
The Level 2 Technician is able to provide the next level of network system maintenance and support from what a Level 1 Technician provides and is expected to have more in-depth knowledge of hardware, software, and more importantly, networking, and security topics than a Level 1 Technician. The
Level 2 Technician should have skills working with servers.
Additionally, the Level 2 Technician is able to monitor and maintain the clients’ network systems, troubleshoot network systems when necessary, and make improvements to the network. He or she will rely on experience and judgment to plan and accomplish goals.
The Level 2 Technician will provide additional support to other Level 1 Technicians in the TeamLogic IT Business. The Level 2 technician should be able to perform the following functions and activities:
- Manage and secure Local Area Networks
Performance Indicators:
- Building facilities required to support implementation of the proposed design are accurately determined (e g , wiring closets, wire trays, conduits, etc )
- Costs and time required to implement the design are accurately determined
- Cutover and integration plan are accurately determined
- Design and integration plans are documented completely, clearly and accurately
- LAN infrastructure site design and layout plan is created, including all equipment (e g , switches, wireless access points), structured cabling, transmission media, and WAN access
- Need for DMZ (demilitarized zone) and the devices installed at the DMZ (e g , email and web servers) are correctly determined
- New equipment, modifications to existing equipment, transmission media types, and software required to meet user requirements are specified
- WAN option is selected and local telecommunications provider is contacted to design LAN-WAN interface
- Design, implement and monitor network security
Performance Indicators:
- Changes to security policies and procedures are communicated to all appropriate departments, companies and individuals
- Current software upgrades are installed, including operating system patches anti-virus database
- Developments in the security industry are monitored, and expertise is consulted as needed
- Network security components are monitored, tested and upgraded (e g , firewall, DMZ, root kit)
- Recommendations for long-range security plans are communicated to appropriate parties in a timely and effective manner
- Technical resources and expertise are sought when appropriate
- Traffic to and from network devices are monitored for security violations
- User concerns are considered and addressed in the communication process
- Install and expand new facilities for clients
Performance Indicators:
- Baseline is established in accordance with vendor’s performance specifications
- Component performance data are shared with vendor
- Deviations from manufacturer’s specifications are identified for corrective action
- Implementation schedule and expectations are communicated to users, vendors and implementation team
- New products and upgrades are tracked through communication with vendors
- Optimize and maintain network software and hardware as needed
- Troubleshooting of network infrastructure problems
- Manage installation of and migration of Exchange servers
The TeamLogic IT recommended certifications for a Level 2 Technician are:
- Performance Indicators:
- Changes in performance caused by changes in configuration are tracked and documented
- Changes to network configuration are tracked and updated in a timely manner
- Deficiencies in updated network configuration are clearly and concisely identified
- New user requirements are complete and accurately described in new network configuration plan
- Optimization plan is developed, justified and approved by all relevant parties
- Test plan is modified to reflect changes in the network configuration
- Vendors are appropriately involved in making recommendations and their equipment is referenced properly
- Performance Indicators:
- Diagnostic software is run to verify that the components are operating correctly
- Monitoring software is run to verify that the system is operating optimally
- Stakeholders accept system performance
- Testing is applicable, on schedule and within budget with approval of stakeholders
- Testing is repeated following each modification until the system until system meets customer specifications
- CompTIA A+
- CompTIA Net+
- CompTIA Security+
- MCDST
- MCSA
Minimum two (2) years of hands-on experience.
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Location
542 Snelling Avenue
St. Paul, MN 55116
Contact
How to Apply
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| Sales Associate / Inside Sales Rep |
Sales |
Frisco/Prosper, TX |
Jan 22, 2020
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Position Overview
The Inside Sales/Lead Generation Sales Associate will generate revenue by calling into small and mid-size companies, generating leads and meetings for the outside sales team. This is an excellent opportunity for career growth into technology sales.
Responsibilities:
- Prospect new sales opportunities with small and medium businesses applying lead generation sales methodologies
- Meet or exceed quotas for qualified leads/appointments passed to sales team through phone and email-based prospecting
- Promptly follow-up with and qualify marketing-generated inquiries for our services;
- Perform all lead nurturing activities once qualified prospects identified
- Research and gather information about target SMB’s and develop prospecting lists
- Qualify prospects, arrange sales appointments, perform online research to prepare for client visits
- Conduct web research and navigate organizations’ sites to uncover appropriate contacts
- Document all activities and interactions in CRM tool
- Efficiently manage prospect pipeline to produce maximum results
- Create and perform various outbound call campaigns around verticals, specific events, or targets in addition to ongoing primary lead generation activities
- Support our direct or indirect channel sales efforts as needed or requested
- Heavy phone prospecting in order to set qualified appointments; develop utilizing a conversational approach to uncover and qualify new business opportunities
Skills, Knowledge and Experience:
- Must have previous inside sales/lead generation B2B experience. Small business sector a plus
- Strong phone prospecting and marketing skills; ability to reach prospects creatively, identify decision makers, handle objections positively and professionally
- Maintain CRM data, ability to share best practices, continually improve processes and provide clear and consistent reporting to management
- Proactively manage your schedule and leads pipeline in order to meet milestones and objectives
- Field inbound calls and leads from various sources and qualify for business potential
- Must be comfortable working in a fast-paced, entrepreneurial work environment
- Must have excellent interpersonal skills and the ability to maintain a high degree of professionalism
- Strong written and verbal communication skills
- Demonstrated ability to deliver above-expectation results in driving pipeline growth
- Demonstrated ability to conduct extensive outbound cold calling
- Excellent organizational, analytical and problem solving skills; detail oriented
- Ability to work independently and proactively in a dynamic and fast-paced environment
Personal Skills and Characteristics:
- Self-motivated, driven to plan and execute rigorous lead generation activities
- Strong team-player
- High integrity and ethical behavior
- Small business acumen a plus
- Strong work ethic, can-do attitude
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Location
,
Contact
How to Apply
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| Systems Engineer |
Technician |
Woburn, MA |
Jan 22, 2020
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About Us: We are an IT Managed Services Provider located in Woburn, MA focused on providing support for small to midsized businesses looking to outsource their IT functions. Our primary geographical support area spans from Boston and its surrounding communities to the New Hampshire border. We are a family-owned member of a franchisee network of 100 TeamLogic IT locations nationwide. The strength of our network has placed us at #45 on the MSPmentor.net Top 501 Managed Service Providers. Technology Knowledge & Experience · Experience with administration and deployment of workstations and servers in Windows environments, including Windows 7, Windows 10, and Windows Server 2008-2019. · Experience of administration of Office 365 or G Suite collaboration platforms · Experience with cloud Azure, Google Cloud, or AWS · Management of Active Directory and Group Policy · Management of firewalls, switches, and access points. Sophos, SonicWALL, or Meraki knowledge preferred. · Knowledge of security solutions, such as Anti-Virus, MDM, EDR/MDR, and device encryption. · Familiarity working in an MSP environment and with systems such as Autotask, or Connectwise Responsibilities · Work onsite with clients and work with our team to make recommendations to meet their business needs. · Resolve escalated support tickets. · Assist team on the deployment of client projects · Maintain clients' environments, including applying firmware updates, and patch updates per vendor recommendations. · Management of Active Directory and Group Policy · Office 365/G Suite, and Azure Administration · Management and assist deployment of security solutions · Installation of network hardware · Document all work and client networks using our documentation tools Qualifications · Bachelor’s Degree or equivalent working experience · 5+ years’ experience in a field technician role · Exceptional written/oral communication skills and the ability to listen · Exceptional interpersonal skills with a focus on rapport-building · Reliable transportation required and the ability to walk/stand for 8+ hours a day · Permanent work authorization in the US · Certifications in the following technologies a plus:* Microsoft, CompTIA Network+/Security+/Project+, Sophos, SonicWALL Benefits · Unbounded vacation · Matching 401K · Career growth opportunities · Training, and paid certifications · Company social events - fun activities, quarterly team outings, retreats, holiday party celebrations, game nights · Casual work environment · Student Loan Repayment Program · Tuition Reimbursement
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Location
9 Bartlett Street
Andover, MA 01810
Contact
How to Apply
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| Systems Engineer |
Technician |
Newburyport, MA |
Jan 22, 2020
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About Us: We are an IT Managed Services Provider located in Woburn, MA focused on providing support for small to midsized businesses looking to outsource their IT functions. Our primary geographical support area spans from Boston and its surrounding communities to the New Hampshire border. We are a family-owned member of a franchisee network of 100 TeamLogic IT locations nationwide. The strength of our network has placed us at #45 on the MSPmentor.net Top 501 Managed Service Providers. Technology Knowledge & Experience · Experience with administration and deployment of workstations and servers in Windows environments, including Windows 7, Windows 10, and Windows Server 2008-2019. · Experience of administration of Office 365 or G Suite collaboration platforms · Experience with cloud Azure, Google Cloud, or AWS · Management of Active Directory and Group Policy · Management of firewalls, switches, and access points. Sophos, SonicWALL, or Meraki knowledge preferred. · Knowledge of security solutions, such as Anti-Virus, MDM, EDR/MDR, and device encryption. · Familiarity working in an MSP environment and with systems such as Autotask, or Connectwise Responsibilities · Work onsite with clients and work with our team to make recommendations to meet their business needs. · Resolve escalated support tickets. · Assist team on the deployment of client projects · Maintain clients' environments, including applying firmware updates, and patch updates per vendor recommendations. · Management of Active Directory and Group Policy · Office 365/G Suite, and Azure Administration · Management and assist deployment of security solutions · Installation of network hardware · Document all work and client networks using our documentation tools Qualifications · Bachelor’s Degree or equivalent working experience · 5+ years’ experience in a field technician role · Exceptional written/oral communication skills and the ability to listen · Exceptional interpersonal skills with a focus on rapport-building · Reliable transportation required and the ability to walk/stand for 8+ hours a day · Permanent work authorization in the US · Certifications in the following technologies a plus:* Microsoft, CompTIA Network+/Security+/Project+, Sophos, SonicWALL Benefits · Unbounded vacation · Matching 401K · Career growth opportunities · Training, and paid certifications · Company social events - fun activities, quarterly team outings, retreats, holiday party celebrations, game nights · Casual work environment · Student Loan Repayment Program · Tuition Reimbursement
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Location
25 Storey Avenue
Newburyport, MA 01950
Contact
How to Apply
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| Systems Engineer |
Technician |
Waltham, MA |
Jan 22, 2020
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About Us: We are an IT Managed Services Provider located in Woburn, MA focused on providing support for small to midsized businesses looking to outsource their IT functions. Our primary geographical support area spans from Boston and its surrounding communities to the New Hampshire border. We are a family-owned member of a franchisee network of 100 TeamLogic IT locations nationwide. The strength of our network has placed us at #45 on the MSPmentor.net Top 501 Managed Service Providers. Technology Knowledge & Experience · Experience with administration and deployment of workstations and servers in Windows environments, including Windows 7, Windows 10, and Windows Server 2008-2019. · Experience of administration of Office 365 or G Suite collaboration platforms · Experience with cloud Azure, Google Cloud, or AWS · Management of Active Directory and Group Policy · Management of firewalls, switches, and access points. Sophos, SonicWALL, or Meraki knowledge preferred. · Knowledge of security solutions, such as Anti-Virus, MDM, EDR/MDR, and device encryption. · Familiarity working in an MSP environment and with systems such as Autotask, or Connectwise Responsibilities · Work onsite with clients and work with our team to make recommendations to meet their business needs. · Resolve escalated support tickets. · Assist team on the deployment of client projects · Maintain clients' environments, including applying firmware updates, and patch updates per vendor recommendations. · Management of Active Directory and Group Policy · Office 365/G Suite, and Azure Administration · Management and assist deployment of security solutions · Installation of network hardware · Document all work and client networks using our documentation tools Qualifications · Bachelor’s Degree or equivalent working experience · 5+ years’ experience in a field technician role · Exceptional written/oral communication skills and the ability to listen · Exceptional interpersonal skills with a focus on rapport-building · Reliable transportation required and the ability to walk/stand for 8+ hours a day · Permanent work authorization in the US · Certifications in the following technologies a plus:* Microsoft, CompTIA Network+/Security+/Project+, Sophos, SonicWALL Benefits · Unbounded vacation · Matching 401K · Career growth opportunities · Training, and paid certifications · Company social events - fun activities, quarterly team outings, retreats, holiday party celebrations, game nights · Casual work environment · Student Loan Repayment Program · Tuition Reimbursement
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Location
738 Main Street
Waltham, MA 02451
Contact
How to Apply
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| Systems Engineer |
Technician |
Woburn, MA |
Jan 22, 2020
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About Us: We are an IT Managed Services Provider located in Woburn, MA focused on providing support for small to midsized businesses looking to outsource their IT functions. Our primary geographical support area spans from Boston and its surrounding communities to the New Hampshire border. We are a family-owned member of a franchisee network of 100 TeamLogic IT locations nationwide. The strength of our network has placed us at #45 on the MSPmentor.net Top 501 Managed Service Providers. Technology Knowledge & Experience · Experience with administration and deployment of workstations and servers in Windows environments, including Windows 7, Windows 10, and Windows Server 2008-2019. · Experience of administration of Office 365 or G Suite collaboration platforms · Experience with cloud Azure, Google Cloud, or AWS · Management of Active Directory and Group Policy · Management of firewalls, switches, and access points. Sophos, SonicWALL, or Meraki knowledge preferred. · Knowledge of security solutions, such as Anti-Virus, MDM, EDR/MDR, and device encryption. · Familiarity working in an MSP environment and with systems such as Autotask, or Connectwise Responsibilities · Work onsite with clients and work with our team to make recommendations to meet their business needs. · Resolve escalated support tickets. · Assist team on the deployment of client projects · Maintain clients' environments, including applying firmware updates, and patch updates per vendor recommendations. · Management of Active Directory and Group Policy · Office 365/G Suite, and Azure Administration · Management and assist deployment of security solutions · Installation of network hardware · Document all work and client networks using our documentation tools Qualifications · Bachelor’s Degree or equivalent working experience · 5+ years’ experience in a field technician role · Exceptional written/oral communication skills and the ability to listen · Exceptional interpersonal skills with a focus on rapport-building · Reliable transportation required and the ability to walk/stand for 8+ hours a day · Permanent work authorization in the US · Certifications in the following technologies a plus:* Microsoft, CompTIA Network+/Security+/Project+, Sophos, SonicWALL Benefits · Unbounded vacation · Matching 401K · Career growth opportunities · Training, and paid certifications · Company social events - fun activities, quarterly team outings, retreats, holiday party celebrations, game nights · Casual work environment · Student Loan Repayment Program · Tuition Reimbursement
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Location
12 Tower Office Park
Woburn, MA 01801
Contact
How to Apply
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| Systems Engineer |
Technician |
Burlington, MA |
Jan 22, 2020
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About Us: We are an IT Managed Services Provider located in Woburn, MA focused on providing support for small to midsized businesses looking to outsource their IT functions. Our primary geographical support area spans from Boston and its surrounding communities to the New Hampshire border. We are a family-owned member of a franchisee network of 100 TeamLogic IT locations nationwide. The strength of our network has placed us at #45 on the MSPmentor.net Top 501 Managed Service Providers. Technology Knowledge & Experience · Experience with administration and deployment of workstations and servers in Windows environments, including Windows 7, Windows 10, and Windows Server 2008-2019. · Experience of administration of Office 365 or G Suite collaboration platforms · Experience with cloud Azure, Google Cloud, or AWS · Management of Active Directory and Group Policy · Management of firewalls, switches, and access points. Sophos, SonicWALL, or Meraki knowledge preferred. · Knowledge of security solutions, such as Anti-Virus, MDM, EDR/MDR, and device encryption. · Familiarity working in an MSP environment and with systems such as Autotask, or Connectwise Responsibilities · Work onsite with clients and work with our team to make recommendations to meet their business needs. · Resolve escalated support tickets. · Assist team on the deployment of client projects · Maintain clients' environments, including applying firmware updates, and patch updates per vendor recommendations. · Management of Active Directory and Group Policy · Office 365/G Suite, and Azure Administration · Management and assist deployment of security solutions · Installation of network hardware · Document all work and client networks using our documentation tools Qualifications · Bachelor’s Degree or equivalent working experience · 5+ years’ experience in a field technician role · Exceptional written/oral communication skills and the ability to listen · Exceptional interpersonal skills with a focus on rapport-building · Reliable transportation required and the ability to walk/stand for 8+ hours a day · Permanent work authorization in the US · Certifications in the following technologies a plus:* Microsoft, CompTIA Network+/Security+/Project+, Sophos, SonicWALL Benefits · Unbounded vacation · Matching 401K · Career growth opportunities · Training, and paid certifications · Company social events - fun activities, quarterly team outings, retreats, holiday party celebrations, game nights · Casual work environment · Student Loan Repayment Program · Tuition Reimbursement
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Location
101 Middlesex Turnpike
Burlington, MA 01803
Contact
How to Apply
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| Systems Engineer |
Technician |
Cambridge, MA |
Jan 22, 2020
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About Us: We are an IT Managed Services Provider located in Woburn, MA focused on providing support for small to midsized businesses looking to outsource their IT functions. Our primary geographical support area spans from Boston and its surrounding communities to the New Hampshire border. We are a family-owned member of a franchisee network of 100 TeamLogic IT locations nationwide. The strength of our network has placed us at #45 on the MSPmentor.net Top 501 Managed Service Providers. Technology Knowledge & Experience · Experience with administration and deployment of workstations and servers in Windows environments, including Windows 7, Windows 10, and Windows Server 2008-2019. · Experience of administration of Office 365 or G Suite collaboration platforms · Experience with cloud Azure, Google Cloud, or AWS · Management of Active Directory and Group Policy · Management of firewalls, switches, and access points. Sophos, SonicWALL, or Meraki knowledge preferred. · Knowledge of security solutions, such as Anti-Virus, MDM, EDR/MDR, and device encryption. · Familiarity working in an MSP environment and with systems such as Autotask, or Connectwise Responsibilities · Work onsite with clients and work with our team to make recommendations to meet their business needs. · Resolve escalated support tickets. · Assist team on the deployment of client projects · Maintain clients' environments, including applying firmware updates, and patch updates per vendor recommendations. · Management of Active Directory and Group Policy · Office 365/G Suite, and Azure Administration · Management and assist deployment of security solutions · Installation of network hardware · Document all work and client networks using our documentation tools Qualifications · Bachelor’s Degree or equivalent working experience · 5+ years’ experience in a field technician role · Exceptional written/oral communication skills and the ability to listen · Exceptional interpersonal skills with a focus on rapport-building · Reliable transportation required and the ability to walk/stand for 8+ hours a day · Permanent work authorization in the US · Certifications in the following technologies a plus:* Microsoft, CompTIA Network+/Security+/Project+, Sophos, SonicWALL Benefits · Unbounded vacation · Matching 401K · Career growth opportunities · Training, and paid certifications · Company social events - fun activities, quarterly team outings, retreats, holiday party celebrations, game nights · Casual work environment · Student Loan Repayment Program · Tuition Reimbursement
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Location
1770 Massachusetts Ave
Cambridge, MA 02140
Contact
How to Apply
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| Inside Sales and Lead Generation Sales Associate - Full Time/Part Time |
Sales |
Winchester, VA |
Jan 20, 2020
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Position Overview
The Inside Sales/Lead Generation Sales Associate will generate revenue by calling into small and mid-size companies, generating leads and meetings for the outside sales team. This is an excellent opportunity for career growth into technology sales.
Responsibilities:
- Prospect new sales opportunities with small and medium businesses applying lead generation sales methodologies
- Meet or exceed quotas for qualified leads/appointments passed to sales team through phone and email-based prospecting
- Promptly follow-up with and qualify marketing-generated inquiries for our services;
- Perform all lead nurturing activities once qualified prospects identified
- Research and gather information about target SMB’s and develop prospecting lists
- Qualify prospects, arrange sales appointments, perform online research to prepare for client visits
- Conduct web research and navigate organizations’ sites to uncover appropriate contacts
- Document all activities and interactions in CRM tool
- Efficiently manage prospect pipeline to produce maximum results
- Create and perform various outbound call campaigns around verticals, specific events, or targets in addition to ongoing primary lead generation activities
- Support our direct or indirect channel sales efforts as needed or requested
- Heavy phone prospecting in order to set qualified appointments; develop utilizing a conversational approach to uncover and qualify new business opportunities
Skills, Knowledge and Experience:
- Must have previous inside sales/lead generation B2B experience. Small business sector a plus
- Strong phone prospecting and marketing skills; ability to reach prospects creatively, identify decision makers, handle objections positively and professionally
- Maintain CRM data, ability to share best practices, continually improve processes and provide clear and consistent reporting to management
- Proactively manage your schedule and leads pipeline in order to meet milestones and objectives
- Field inbound calls and leads from various sources and qualify for business potential
- Must be comfortable working in a fast-paced, entrepreneurial work environment
- Must have excellent interpersonal skills and the ability to maintain a high degree of professionalism
- Strong written and verbal communication skills
- Demonstrated ability to deliver above-expectation results in driving pipeline growth
- Demonstrated ability to conduct extensive outbound cold calling
- Excellent organizational, analytical and problem solving skills; detail oriented
- Ability to work independently and proactively in a dynamic and fast-paced environment
Personal Skills and Characteristics:
- Self-motivated, driven to plan and execute rigorous lead generation activities
- Strong team-player
- High integrity and ethical behavior
- Small business acumen a plus
- Strong work ethic, can-do attitude
|
Location
199 Sulky Drive
Winchester, VA 22602
Contact
How to Apply
|
| Level 3 Technican - Full Time/Part Time |
Technician |
Winchester, VA |
Jan 19, 2020
|
Position Overview
The Level 3 Technician will be able to provide a higher level of network system maintenance and support than a Level 2 Technician provides. The Level 3 Technician will be expected to have even greater in-depth knowledge of hardware, software, networking, and security topics than the Level 2 Technician would have.
The Level 3 Technician works on assignments that are more complex in nature, and works in an unsupervised environment within policies and procedures. They will work on complex design, and engineering solution development in addition to complex problem resolution.
The Level 3 Technician will provide additional support to Level 1 and Level 2 Technicians in the TeamLogic IT business. The Level 3 Technician will be able to perform all the functions described in the sections for Level 1and Level 2 Technicians.
The TeamLogic IT recommended certifications for a Level 3 Technician are:
- CompTIA A+
- CompTIA Net+
- CompTIA Security+
- CompTIA Server+
- MCSA (Microsoft Certified Systems Administrator)
- MCSE (Microsoft Certified Systems Engineer)
- CCNA (Cisco Certified Network Administrator) optional
Minimum five-six (5-6) years hands-on experience.
|
Location
199 Sulky Drive
Winchester, VA 22602
Contact
How to Apply
|
| Sales Associate |
Sales |
St. Paul, MN |
Jan 19, 2020
|
Position Overview
The Inside Sales/Lead Generation Sales Associate will generate revenue by calling into small and mid-size companies, generating leads and meetings for the outside sales team. This is an excellent opportunity for career growth into technology sales.
Responsibilities:
- Prospect new sales opportunities with small and medium businesses applying lead generation sales methodologies
- Meet or exceed quotas for qualified leads/appointments passed to sales team through phone and email-based prospecting
- Promptly follow-up with and qualify marketing-generated inquiries for our services;
- Perform all lead nurturing activities once qualified prospects identified
- Research and gather information about target SMB’s and develop prospecting lists
- Qualify prospects, arrange sales appointments, perform online research to prepare for client visits
- Conduct web research and navigate organizations’ sites to uncover appropriate contacts
- Document all activities and interactions in CRM tool
- Efficiently manage prospect pipeline to produce maximum results
- Create and perform various outbound call campaigns around verticals, specific events, or targets in addition to ongoing primary lead generation activities
- Support our direct or indirect channel sales efforts as needed or requested
- Heavy phone prospecting in order to set qualified appointments; develop utilizing a conversational approach to uncover and qualify new business opportunities
Skills, Knowledge and Experience:
- Must have previous inside sales/lead generation B2B experience. Small business sector a plus
- Strong phone prospecting and marketing skills; ability to reach prospects creatively, identify decision makers, handle objections positively and professionally
- Maintain CRM data, ability to share best practices, continually improve processes and provide clear and consistent reporting to management
- Proactively manage your schedule and leads pipeline in order to meet milestones and objectives
- Field inbound calls and leads from various sources and qualify for business potential
- Must be comfortable working in a fast-paced, entrepreneurial work environment
- Must have excellent interpersonal skills and the ability to maintain a high degree of professionalism
- Strong written and verbal communication skills
- Demonstrated ability to deliver above-expectation results in driving pipeline growth
- Demonstrated ability to conduct extensive outbound cold calling
- Excellent organizational, analytical and problem solving skills; detail oriented
- Ability to work independently and proactively in a dynamic and fast-paced environment
Personal Skills and Characteristics:
- Self-motivated, driven to plan and execute rigorous lead generation activities
- Strong team-player
- High integrity and ethical behavior
- Small business acumen a plus
- Strong work ethic, can-do attitude
|
Location
542 Snelling Avenue
St. Paul, MN 55116
Contact
How to Apply
|
| Help Desk Support and Level 1 Technician - Full Time/Part Time |
Technician |
Winchester, VA |
Jan 19, 2020
|
Position Overview
The responsibilities for a TeamLogic IT Help Desk Support Technician will vary depending on the technical skills of the individual hired for this position.
Primary functions include:
- Primary contact for all client support calls
- Handle first-line troubleshooting to understand client problems
- Attempt to resolve or adequately diagnose problem
- Create Autotask service ticket
- Ensure problems are resolved remotely or dispatch technician as appropriate
- May go on-site for Level 1 technical issues usually no more than ten hours per week.
Essential duties and responsibilities:
- Manage scheduling of technicians in Autotask
- Order parts for technicians as needed
- Any administrative support functions as directed by business owner
- Install, upgrade and optimize PC and network device hardware for clients
- Manage, administer and secure Local Area Networks
Skills, knowledge and experience
- Prefer a minimum of CompTIA A+ certification
- CompTIA Net+ or Security+ also a plus; Microsoft Certified Desktop Support Technician desirable
- One – two years customer service experience in a business-to-business environment
- Strong organizational and communication skills
|
Location
199 Sulky Drive
Winchester, VA 22602
Contact
How to Apply
|
| Help Desk Support and Level 1 Technician - Full Time/Part Time |
Technician |
Leesburg, VA |
Jan 19, 2020
|
Position Overview
The responsibilities for a TeamLogic IT Help Desk Support Technician will vary depending on the technical skills of the individual hired for this position.
Primary functions include:
- Primary contact for all client support calls
- Handle first-line troubleshooting to understand client problems
- Attempt to resolve or adequately diagnose problem
- Create Autotask service ticket
- Ensure problems are resolved remotely or dispatch technician as appropriate
- May go on-site for Level 1 technical issues usually no more than ten hours per week.
Essential duties and responsibilities:
- Manage scheduling of technicians in Autotask
- Order parts for technicians as needed
- Any administrative support functions as directed by business owner
- Install, upgrade and optimize PC and network device hardware for clients
- Manage, administer and secure Local Area Networks
Skills, knowledge and experience
- Prefer a minimum of CompTIA A+ certification
- CompTIA Net+ or Security+ also a plus; Microsoft Certified Desktop Support Technician desirable
- One – two years customer service experience in a business-to-business environment
- Strong organizational and communication skills
|
Location
604 S. King Street
Leesburg, VA 20175
Contact
How to Apply
|
| Level 2 Technician - Full Time/Part Time |
Technician |
Leesburg, VA |
Jan 19, 2020
|
Position Overview
The Level 2 Technician is able to provide the next level of network system maintenance and support from what a Level 1 Technician provides and is expected to have more in-depth knowledge of hardware, software, and more importantly, networking, and security topics than a Level 1 Technician. The
Level 2 Technician should have skills working with servers.
Additionally, the Level 2 Technician is able to monitor and maintain the clients’ network systems, troubleshoot network systems when necessary, and make improvements to the network. He or she will rely on experience and judgment to plan and accomplish goals.
The Level 2 Technician will provide additional support to other Level 1 Technicians in the TeamLogic IT Business. The Level 2 technician should be able to perform the following functions and activities:
- Manage and secure Local Area Networks
Performance Indicators:
- Building facilities required to support implementation of the proposed design are accurately determined (e g , wiring closets, wire trays, conduits, etc )
- Costs and time required to implement the design are accurately determined
- Cutover and integration plan are accurately determined
- Design and integration plans are documented completely, clearly and accurately
- LAN infrastructure site design and layout plan is created, including all equipment (e g , switches, wireless access points), structured cabling, transmission media, and WAN access
- Need for DMZ (demilitarized zone) and the devices installed at the DMZ (e g , email and web servers) are correctly determined
- New equipment, modifications to existing equipment, transmission media types, and software required to meet user requirements are specified
- WAN option is selected and local telecommunications provider is contacted to design LAN-WAN interface
- Design, implement and monitor network security
- Changes to security policies and procedures are communicated to all appropriate departments, companies and individuals
- Current software upgrades are installed, including operating system patches anti-virus database
- Developments in the security industry are monitored, and expertise is consulted as needed
- Network security components are monitored, tested and upgraded (e g , firewall, DMZ, root kit)
- Recommendations for long-range security plans are communicated to appropriate parties in a timely and effective manner
- Technical resources and expertise are sought when appropriate
- Traffic to and from network devices are monitored for security violations
- User concerns are considered and addressed in the communication process
- Install and expand new facilities for clients
- Baseline is established in accordance with vendor’s performance specifications
- Component performance data are shared with vendor
- Deviations from manufacturer’s specifications are identified for corrective action
- Implementation schedule and expectations are communicated to users, vendors and implementation team
- New products and upgrades are tracked through communication with vendors
- Optimize and maintain network software and hardware as needed
- Troubleshooting of network infrastructure problems
- Manage installation of and migration of Exchange servers
The TeamLogic IT recommended certifications for a Level 2 Technician are:
- Performance Indicators:
- Changes in performance caused by changes in configuration are tracked and documented
- Changes to network configuration are tracked and updated in a timely manner
- Deficiencies in updated network configuration are clearly and concisely identified
- New user requirements are complete and accurately described in new network configuration plan
- Optimization plan is developed, justified and approved by all relevant parties
- Test plan is modified to reflect changes in the network configuration
- Vendors are appropriately involved in making recommendations and their equipment is referenced properly
- Performance Indicators:
- Diagnostic software is run to verify that the components are operating correctly
- Monitoring software is run to verify that the system is operating optimally
- Stakeholders accept system performance
- Testing is applicable, on schedule and within budget with approval of stakeholders
- Testing is repeated following each modification until the system until system meets customer specifications
- CompTIA A+
- CompTIA Net+
- CompTIA Security+
- MCDST
- MCSA
Minimum two (2) years of hands-on experience.
|
Location
604 S. King Street
Leesburg, VA 20175
Contact
How to Apply
|
| Level 2 Technician - Full Time/Part Time |
Technician |
Winchester, VA |
Jan 19, 2020
|
Position Overview
The Level 2 Technician is able to provide the next level of network system maintenance and support from what a Level 1 Technician provides and is expected to have more in-depth knowledge of hardware, software, and more importantly, networking, and security topics than a Level 1 Technician. The
Level 2 Technician should have skills working with servers.
Additionally, the Level 2 Technician is able to monitor and maintain the clients’ network systems, troubleshoot network systems when necessary, and make improvements to the network. He or she will rely on experience and judgment to plan and accomplish goals.
The Level 2 Technician will provide additional support to other Level 1 Technicians in the TeamLogic IT Business. The Level 2 technician should be able to perform the following functions and activities:
- Manage and secure Local Area Networks
Performance Indicators:
- Building facilities required to support implementation of the proposed design are accurately determined (e g , wiring closets, wire trays, conduits, etc )
- Costs and time required to implement the design are accurately determined
- Cutover and integration plan are accurately determined
- Design and integration plans are documented completely, clearly and accurately
- LAN infrastructure site design and layout plan is created, including all equipment (e g , switches, wireless access points), structured cabling, transmission media, and WAN access
- Need for DMZ (demilitarized zone) and the devices installed at the DMZ (e g , email and web servers) are correctly determined
- New equipment, modifications to existing equipment, transmission media types, and software required to meet user requirements are specified
- WAN option is selected and local telecommunications provider is contacted to design LAN-WAN interface
- Design, implement and monitor network security
- Changes to security policies and procedures are communicated to all appropriate departments, companies and individuals
- Current software upgrades are installed, including operating system patches anti-virus database
- Developments in the security industry are monitored, and expertise is consulted as needed
- Network security components are monitored, tested and upgraded (e g , firewall, DMZ, root kit)
- Recommendations for long-range security plans are communicated to appropriate parties in a timely and effective manner
- Technical resources and expertise are sought when appropriate
- Traffic to and from network devices are monitored for security violations
- User concerns are considered and addressed in the communication process
- Install and expand new facilities for clients
- Baseline is established in accordance with vendor’s performance specifications
- Component performance data are shared with vendor
- Deviations from manufacturer’s specifications are identified for corrective action
- Implementation schedule and expectations are communicated to users, vendors and implementation team
- New products and upgrades are tracked through communication with vendors
- Optimize and maintain network software and hardware as needed
- Troubleshooting of network infrastructure problems
- Manage installation of and migration of Exchange servers
The TeamLogic IT recommended certifications for a Level 2 Technician are:
- Performance Indicators:
- Changes in performance caused by changes in configuration are tracked and documented
- Changes to network configuration are tracked and updated in a timely manner
- Deficiencies in updated network configuration are clearly and concisely identified
- New user requirements are complete and accurately described in new network configuration plan
- Optimization plan is developed, justified and approved by all relevant parties
- Test plan is modified to reflect changes in the network configuration
- Vendors are appropriately involved in making recommendations and their equipment is referenced properly
- Performance Indicators:
- Diagnostic software is run to verify that the components are operating correctly
- Monitoring software is run to verify that the system is operating optimally
- Stakeholders accept system performance
- Testing is applicable, on schedule and within budget with approval of stakeholders
- Testing is repeated following each modification until the system until system meets customer specifications
- CompTIA A+
- CompTIA Net+
- CompTIA Security+
- MCDST
- MCSA
Minimum two (2) years of hands-on experience.
|
Location
199 Sulky Drive
Winchester, VA 22602
Contact
How to Apply
|
| Sales/Marketing Intern |
Marketing |
Frisco/Prosper, TX |
Jan 17, 2020
|
|
TeamLogic
IT is looking for an energetic and friendly person who enjoys talking with
people.
Join our
team for a part time position to introduce TeamLogic IT to potential customers
and help to fill the sales funnel for a quickly growing company. Position
involves going door to door to diverse types of business to introduce our
company and services and passing out literature to interested potential
clients. Follow up phone calls and some data entry is also required.
This is a
perfect job for someone who enjoys working with people. The job is a
combination of walking a territory and office work, and it’s a great way to
learn marketing and sales from the ground up. If you require a flexible job and
would like to be part of a passionate, growing company, we’d love to have you
on the team.
Job Type:
Part-time 10 to 20 hours per week
|
Location
,
Contact
How to Apply
|
| MSP Level 2 Engineer |
Technician |
Frisco/Prosper, TX |
Jan 17, 2020
|
Position Overview
The Level 2 Engineer is able to provide the next level of network system maintenance and support from what a Level 1 Engineer provides and is expected to have more in-depth knowledge of hardware, software, and more importantly, networking, and security topics than a Level 1 Technician. The
Level 2 Engineer should have skills working with servers.
Additionally, the Level 2 Engineer is able to monitor and maintain the clients’ network systems, troubleshoot network systems when necessary, and make improvements to the network. He or she will rely on experience and judgment to plan and accomplish goals.
The Level 2 Engineer will provide additional support to other Level 1 Engineers in the TeamLogic IT Business. The Level 2 Engineer should be able to perform the following functions and activities:
- Manage and secure Local Area Networks
Performance Indicators:
- Building facilities required to support implementation of the proposed design are accurately determined (e g , wiring closets, wire trays, conduits, etc )
- Costs and time required to implement the design are accurately determined
- Cutover and integration plan are accurately determined
- Design and integration plans are documented completely, clearly and accurately
- LAN infrastructure site design and layout plan is created, including all equipment (e g , switches, wireless access points), structured cabling, transmission media, and WAN access
- Need for DMZ (demilitarized zone) and the devices installed at the DMZ (e g , email and web servers) are correctly determined
- New equipment, modifications to existing equipment, transmission media types, and software required to meet user requirements are specified
- WAN option is selected and local telecommunications provider is contacted to design LAN-WAN interface
- Design, implement and monitor network security
Performance Indicators:
- Changes to security policies and procedures are communicated to all appropriate departments, companies and individuals
- Current software upgrades are installed, including operating system patches anti-virus database
- Developments in the security industry are monitored, and expertise is consulted as needed
- Network security components are monitored, tested and upgraded (e g , firewall, DMZ, root kit)
- Recommendations for long-range security plans are communicated to appropriate parties in a timely and effective manner
- Technical resources and expertise are sought when appropriate
- Traffic to and from network devices are monitored for security violations
- User concerns are considered and addressed in the communication process
- Install and expand new facilities for clients
Performance Indicators:
- Baseline is established in accordance with vendor’s performance specifications
- Component performance data are shared with vendor
- Deviations from manufacturer’s specifications are identified for corrective action
- Implementation schedule and expectations are communicated to users, vendors and implementation team
- New products and upgrades are tracked through communication with vendors
- Optimize and maintain network software and hardware as needed
- Troubleshooting of network infrastructure problems
- Manage installation of and migration of Exchange servers
The TeamLogic IT recommended certifications for a Level 2 Engineer are:
- Performance Indicators:
- Changes in performance caused by changes in configuration are tracked and documented
- Changes to network configuration are tracked and updated in a timely manner
- Deficiencies in updated network configuration are clearly and concisely identified
- New user requirements are complete and accurately described in new network configuration plan
- Optimization plan is developed, justified and approved by all relevant parties
- Test plan is modified to reflect changes in the network configuration
- Vendors are appropriately involved in making recommendations and their equipment is referenced properly
- Performance Indicators:
- Diagnostic software is run to verify that the components are operating correctly
- Monitoring software is run to verify that the system is operating optimally
- Stakeholders accept system performance
- Testing is applicable, on schedule and within budget with approval of stakeholders
- Testing is repeated following each modification until the system until system meets customer specifications
- CompTIA A+
- CompTIA Net+
- CompTIA Security+
- MCDST
- MCSA
Minimum two (2) years of hands-on experience.
|
Location
,
Contact
How to Apply
|
| MSP Level 3 Engineer |
Technician |
Frisco/Prosper, TX |
Jan 17, 2020
|
Position Overview
The Level 3 Engineer will be able to provide a higher level of network system maintenance and support than a Level 2 Engineer provides. The Level 3 Engineer will be expected to have even greater in-depth knowledge of hardware, software, networking, and security topics than the Level 2 Engineer would have.
The Level 3 Engineer works on assignments that are more complex in nature, and works in an unsupervised environment within policies and procedures. They will work on complex design, and engineering solution development in addition to complex problem resolution.
The Level 3 Engineer will provide additional support to Level 1 and Level 2 Engineers in the TeamLogic IT business. The Level 3 Engineer will be able to perform all the functions described in the sections for Level 1and Level 2 Engineers.
The TeamLogic IT recommended certifications for a Level 3 Engineer are:
- CompTIA A+
- CompTIA Net+
- CompTIA Security+
- CompTIA Server+
- MCSA (Microsoft Certified Systems Administrator)
- MCSE (Microsoft Certified Systems Engineer)
- CCNA (Cisco Certified Network Administrator) optional
Minimum five-six (5-6) years hands-on experience.
|
Location
,
Contact
How to Apply
|
| Business Development Executive |
Sales |
Ankeny, IA |
Jan 15, 2020
|
Summary:
The Business
Development Executive is a key position on the TeamLogic IT team and supports
our corporate objective of growing market penetration and customers. The
Business Development Executive will generate revenue by calling into small and
mid-size companies, generating leads and meetings that you will attend and
manage to close. In addition, this
individual will assist in marketing efforts for the organization. This is an
excellent opportunity for career growth into technology sales. Job pays a competitive compensation and a
commission structure with no cap on sales closed. This position will be based
at our Ankeny, Iowa office. Technology Sales experience; managed services, O365/GSuite, cloud,
SaaS, etc...is highly valued for this position. In addition, having a large,
local network of business professionals to interface with is also desired.
Responsibilities:
- Prospect new sales opportunities with small and
medium businesses applying lead generation sales methodologies.
- Meet or exceed revenue quotas. - Promptly follow up with and qualify
marketing-generated inquiries for our services.
- Research and gather information about target
SMB’s and develop prospecting lists.
- Document all activities and interactions in CRM
tool.
- Efficiently manage prospect and sales pipeline
to produce the maximum amount of results.
- Create and perform various outbound call
campaigns around verticals, specific events, or targets in addition to ongoing
activities to build the sales pipeline.
- Support our direct or indirect channel sales
efforts as needed or requested.
- Conduct web research and navigate organizations
to uncover appropriate contacts.
- Phone prospecting in order to set qualified
appointments; develop utilizing a conversational approach to uncover and
qualify new business opportunities.
Knowledge, Skills,
& Requirements:
- Proven track record of quota attainment.
- Strong tele-qualifying, prospecting and
marketing skills; ability to reach prospects creatively, identify decision
makers, handle objections positively and professionally.
- Develop and execute on a strong prospecting plan
of attack.
- Qualify and attend sales appointments.
- Maintain CRM data, ability to share best
practices, continually improve processes and provide clear and consistent
reporting to management.
- Proactively manage your schedule and pipeline in
order to meet milestones and objectives.
- Field inbound calls and leads from various
sources and qualify for business potential.
- Must be comfortable working in a fast-paced, entrepreneurial
work environment.
- Must have excellent interpersonal skills and the
ability to maintain a high degree of professionalism and business acumen.
- Powerful written and verbal communication
skills.
- Demonstrated ability to deliver
above-expectation results in driving pipeline growth.
- Demonstrated ability to conduct extensive
outbound cold calling.
- Excellent organizational, analytical and problem-solving
skills.
- Creative tactics to reach the executive
management.
- Ability to work independently and proactively in
a dynamic and fast-paced environment.
Personal Skills and
Characteristics:
- Strong desire to finish and win. - Self-motivated, self-managing and driven to plan
and execute rigorous lead generation activities.
- High integrity and ethical behavior.
- Strong work ethic, can do attitude,
self-starting and self-managing.
We offer competitive wages,
challenging work, career opportunities, a pleasant work environment and ongoing
training.
|
Location
102 S.E. 30th St.
Ankeny, IA 50021
Contact
How to Apply
|
| Systems Engineering Tech 3 |
Technician |
Edmonds, WA |
Jan 07, 2020
|
|
Level III Systems Engineering Technician
About Us:
We are TeamLogic IT, a nationwide network of locally-owned businesses providing comprehensive IT services to small- and medium-sized businesses in the Seattle area. TeamLogic IT is a recognized Managed Services leader, ranked #36 on the annual MSP Mentor list of the Top 501 world-wide company rankings of progressive managed IT services providers. We offer networking, security, data and email services, as well as hardware and software support in addition to a variety of consultation and preventative maintenance services.
Description:
THE LEVEL III SYSTEMS ENGINEERING TECHNICIAN REQUIRES BOTH PROVEN EXPERIENCE WITH TECHNOLOGY AND OUTSTANDING PERSONAL COMMUNICATION SKILLS. YOU SHOULD ENJOY BUILDING SOLUTIONS THAT LEVERAGE TECHNOLOGY TO MEET A CLIENT’S BUSINESS NEEDS. THIS POSITION WORKS JOINTLY WITH SALES TO PROVIDE PRE- AND POST-SALES SUPPORT, INCLUDING TASKS SUCH AS DISCOVERY MEETINGS, SITE VISITS, PROPOSALS AND PRESENTATIONS, TECHNICAL ASSESSMENTS, IMPLEMENTATION AND ONGOING TECHNICAL ACCOUNT MANAGEMENT. A POSITIVE, SERVICE-ORIENTED PERSONALITY IS A MUST.
Experience and Skills Required/Desired:
Our ideal candidate has the following qualifications:
- Must be a team player with excellent communication skills and possess the ability to manage assignments independently in a fast-paced environment.
- Results-oriented, self-motivated, energetic, professional, reliable.
- Have a nurturing personality and the desire to help in the mentoring of their fellow technicians and engineers, as well as demonstrate the ability to lead and direct the work of others.
- Ability to problem solve at a high level while managing difficult situations with various customers and management levels.
- Possess extraordinary customer service skills and strong multi-tasking, organizational, documentation and time-management skills.
- Possess excellent verbal and written communication skills, and is comfortable working with clients at a business level to understand their current and historic issues regarding their business and technology.
- Experience writing proposals for technical solutions and their implementation to fulfill business needs.
- Strong understanding of technology and business productivity systems.
- 3+ years of experience with a Managed Service Provider or in a client-facing environment such as sales training and/or engineering.
- 5+ years of hands-on experience configuring, troubleshooting and repairing networking equipment, Windows servers and workstations, Exchange servers and Active Directory, Office Suite, etc.
- Alternatively or in addition, 3+ years of hands-on experience configuring, troubleshooting and repairing Mac OS X workstations, servers and software.
- Alternatively or in addition, 3+ years of hands-on experience configuring, troubleshooting and repairing Red Hat Linux workstations, servers and software.
- Experience working with network configuration, monitoring, and troubleshooting is required. Candidate must be able to demonstrate a comprehensive understanding of networking protocols.
- Experience working with and deploying hypervisors such as Azure, AWS, Hyper-V and VMWare ESXi, is highly desired.
- Experience working with and deploying SAN and NAS devices is highly desired.
- Experience with PSA (Professional Services Automation) and RMM (remote monitoring and management) tools like Autotask and Kaseya VSA highly preferred.
- Results-oriented, self-motivated, energetic, professional, reliable and a team player.
- Sales training/experience is a plus.
The best candidates will have one or more of the following certifications:
- CompTIA A+
- CompTIA Net+ and/or CompTIA Security+
- CompTIA Cloud Essentials and Cloud+ a definite plus
- MCSA (Microsoft Certified Systems Administrator/Solutions Associate), MCSE (Microsoft Certified Solutions Expert), or MCITP (Microsoft Certified IT Professional)
- Apple Certified Support Professional (ASCP) or Apple Certified Associate – Mac Integration (ACA-MI) are a definite plus
- Cisco CCNA or CCIE, or SonicWALL CSSA certifications are a real plus
Primary Job Tasks and Responsibilities:
- Create and maintain comprehensive documentation as it relates to server and network topology, equipment, and configuration(s) for each customer.
- Work directly with internal and external resources to review and execute on project plans, designs, and solutions implementation.
- Perform engineering design evaluations and work to complete projects within budget and scheduling restraints.
- Prioritize existing projects and proactively determine areas requiring additional attention, monitoring, and maintenance.
- Implement and monitor information systems policies and controls to ensure data accuracy, security, and regulatory compliance.
- Create, request, and present technical specifications and requirements for purchasing of new servers and networking equipment via quote procedures.
- Participate in after-hours upgrades, troubleshooting, and/or on-call availability as necessary.
- Perform standard system administration duties including: system/application install, server install, patch management, operating system problem analysis and resolution, log analysis, etc.
- Configure, test, and maintain LAN equipment and services including: routers, firewalls, switches, and VPNs.
- Identify, diagnose, and resolve network problems including network connectivity, traffic utilization, etc. using available network tools in a timely fashion.
- Provide infrastructure services in all areas needed, including: storage networking, operating system, network security, directory services, server virtualization using system backup and restore, system and network monitoring, application installation and configuration.
- Stay current with system information, changes, and updates.
- Utilize superior customer service skills.
- Rely on extensive experience and judgement to plan and accomplish goals.
- Performs ongoing personal training and education efforts to stay current with the evolving technological landscape.
Work Environment:
- This position works within an office environment. Professionalism and discretion are required.
- Position will be required to hear and talk on a telephone, communicate with clients and other stakeholders via phone, email and in-person, use a computer keyboard and mouse, use software applications, and sit for short periods of time.
- Position requires that employee can sit, stand, bend, and be able to crawl under and around furniture, cabinets and other equipment. Must be able to lift 40 lbs without issues and move it from one spot to another. Must be able to climb and use a ladder.
- Compensation based on performance and measurements noted above and agreed upon at previous performance discussions.
- Position must have reliable transportation, as it will be required to meet clients at their selected locations.
Job Type: Full-time
Job Location: Edmonds, WA
Required Experience:
Bachelor’s Degree (preferred) or technical Associate’s Degree
5+ years of industry experience
Required license or certification:
Driver’s License
TeamLogic IT offers competitive wages, 401K with matching, challenging work, career opportunities, a pleasant work environment and ongoing training. We are a drug free company; screening is mandatory. Salary is dependent upon skills and experience of the applicant.
Please reply with your resume.
|
Location
23607 Highway 99
Edmonds, WA 98026
Contact
How to Apply
|
| Systems Engineering Tech 3 |
Technician |
Edmonds, WA |
Dec 31, 2019
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Level III Systems
Engineering Technician
About Us:
We are
TeamLogic IT, a nationwide network of locally-owned businesses providing
comprehensive IT services to small- and medium-sized businesses in the Seattle area.
TeamLogic IT is a recognized Managed Services leader, ranked #36 on the annual
MSP Mentor list of the Top 501 world-wide company rankings of progressive
managed IT services providers. We offer networking, security, data and email
services, as well as hardware and software support in addition to a variety of
consultation and preventative maintenance services.
Description:
The Level III Systems Engineering Technician
requires both proven experience with technology and outstanding personal
communication skills. You should enjoy building solutions that leverage
technology to meet a client’s business needs. This position works jointly with
sales to provide pre- and post-sales support, including tasks such as discovery
meetings, site visits, proposals and presentations, technical assessments,
implementation and ongoing technical account management. A positive,
service-oriented personality is a must.
Experience and Skills
Required/Desired:
Our ideal candidate has the following qualifications:
_? Must be a team player with excellent communication skills
and possess the ability to manage assignments independently in a fast-paced
environment.
? Results-oriented,
self-motivated, energetic, professional, reliable.
_? Have a nurturing personality and the desire to help in
the mentoring of their fellow technicians and engineers, as well as demonstrate
the ability to lead and direct the work of others.
? Ability to problem solve at a high level while managing difficult situations with various customers and management
levels.
? Possess extraordinary customer service skills and
strong multi-tasking, organizational, documentation and time-management skills.
? Possess excellent verbal and written communication
skills, and is comfortable working with clients at a business level to
understand their current and historic issues regarding their business and technology.
? Experience writing proposals for technical solutions
and their implementation to fulfill business needs.
? Strong understanding of technology and business
productivity systems.
? 3+ years of experience with a Managed Service Provider
or in a client-facing environment such as sales training and/or engineering.
? 5+ years of hands-on experience configuring,
troubleshooting and repairing networking equipment, Windows servers and
workstations, Exchange servers and Active Directory, Office Suite, etc.
? Alternatively or in addition, 3+ years of hands-on
experience configuring, troubleshooting and repairing Mac OS X workstations, servers
and software.
? Alternatively or in addition, 3+ years of hands-on
experience configuring, troubleshooting and repairing Red Hat Linux workstations,
servers and software.
? Experience working with network
configuration, monitoring, and troubleshooting is required. Candidate must be
able to demonstrate a comprehensive understanding of networking protocols.
_? Experience working with and deploying hypervisors such as
Azure, AWS, Hyper-V and VMWare ESXi, is highly desired.
_? Experience working with and deploying SAN and NAS devices
is highly desired.
? Experience with PSA (Professional Services Automation)
and RMM (remote monitoring and management) tools like Autotask and Kaseya VSA
highly preferred.
? Results-oriented, self-motivated, energetic,
professional, reliable and a team player.
? Sales training/experience is a plus.
The best
candidates will have one or more of the following certifications:
? CompTIA A+
? CompTIA Net+ and/or CompTIA Security+
? CompTIA Cloud Essentials and Cloud+ a definite plus
? MCSA (Microsoft Certified Systems Administrator/Solutions
Associate), MCSE (Microsoft Certified Solutions Expert), or MCITP (Microsoft
Certified IT Professional)
? Apple Certified Support Professional (ASCP) or Apple
Certified Associate – Mac Integration (ACA-MI) are a definite plus
? Cisco CCNA or CCIE, or SonicWALL CSSA certifications are
a real plus
_Primary Job Tasks and
Responsibilities:
? Create and maintain comprehensive
documentation as it relates to server and network topology, equipment, and
configuration(s) for each customer.
_· Work directly with internal
and external resources to review and execute on project plans, designs, and solutions
implementation.
_· Perform engineering
design evaluations and work to complete projects within budget and scheduling
restraints.
_· Prioritize existing
projects and proactively determine areas requiring additional attention,
monitoring, and maintenance.
_· Implement and monitor
information systems policies and controls to ensure data accuracy, security,
and regulatory compliance.
_· Create, request, and
present technical specifications and requirements for purchasing of new servers
and networking equipment via quote procedures.
_· Participate in
after-hours upgrades, troubleshooting, and/or on-call availability as
necessary.
_· Perform standard
system administration duties including: system/application install, server
install, patch management, operating system problem analysis and resolution,
log analysis, etc.
_· Configure, test, and
maintain LAN equipment and services including: routers, firewalls, switches,
and VPNs.
_· Identify, diagnose,
and resolve network problems including network connectivity, traffic
utilization, etc. using available network tools in a timely fashion.
_· Provide infrastructure
services in all areas needed, including: storage networking, operating system,
network security, directory services, server virtualization using system backup
and restore, system and network monitoring, application installation and
configuration.
_· Stay current with
system information, changes, and updates.
_· Utilize superior
customer service skills.
_· Rely on extensive
experience and judgement to plan and accomplish goals.
_· Performs ongoing
personal training and education efforts to stay current with the evolving
technological landscape.
_Work Environment:
_· This position works
within an office environment. Professionalism and discretion are required.
_· Position will be
required to hear and talk on a telephone, communicate with clients and other
stakeholders via phone, email and in-person, use a computer keyboard and mouse,
use software applications, and sit for short periods of time.
_· Position requires that
employee can sit, stand, bend, and be able to crawl under and around furniture,
cabinets and other equipment. Must be able to lift 40 lbs without issues and
move it from one spot to another. Must be able to climb and use a ladder.
_· Compensation based on
performance and measurements noted above and agreed upon at previous
performance discussions.
_· Position must have
reliable transportation, as it will be required to meet clients at their
selected locations.
_Job Type: Full-time
_Job Location: Edmonds, WA
_Required Experience:
_· Bachelor’s Degree
(preferred) or technical Associate’s Degree
_· 5+ years of industry experience
_Required license or certification:
Driver’s License
_TeamLogic IT offers
competitive wages, 401K with matching, challenging work, career opportunities,
a pleasant work environment and ongoing training. We are a drug free company;
screening is mandatory. Salary is dependent upon skills and experience of the
applicant.
_Please reply with your resume.
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