| Level 2 Technician |
Technician |
Durham, NC |
Jul 17, 2019
|
Position Overview
The Level 2 Technician is able to provide the next level of network system maintenance and support from what a Level 1 Technician provides and is expected to have more in-depth knowledge of hardware, software, and more importantly, networking, and security topics than a Level 1 Technician. The
Level 2 Technician should have skills working with servers.
Additionally, the Level 2 Technician is able to monitor and maintain the clients’ network systems, troubleshoot network systems when necessary, and make improvements to the network. He or she will rely on experience and judgment to plan and accomplish goals.
The Level 2 Technician will provide additional support to other Level 1 Technicians in the TeamLogic IT Business. The Level 2 technician should be able to perform the following functions and activities:
- Manage and secure Local Area Networks
Performance Indicators:
- Building facilities required to support implementation of the proposed design are accurately determined (e g , wiring closets, wire trays, conduits, etc )
- Costs and time required to implement the design are accurately determined
- Cutover and integration plan are accurately determined
- Design and integration plans are documented completely, clearly and accurately
- LAN infrastructure site design and layout plan is created, including all equipment (e g , switches, wireless access points), structured cabling, transmission media, and WAN access
- Need for DMZ (demilitarized zone) and the devices installed at the DMZ (e g , email and web servers) are correctly determined
- New equipment, modifications to existing equipment, transmission media types, and software required to meet user requirements are specified
- WAN option is selected and local telecommunications provider is contacted to design LAN-WAN interface
- Design, implement and monitor network security
- Changes to security policies and procedures are communicated to all appropriate departments, companies and individuals
- Current software upgrades are installed, including operating system patches anti-virus database
- Developments in the security industry are monitored, and expertise is consulted as needed
- Network security components are monitored, tested and upgraded (e g , firewall, DMZ, root kit)
- Recommendations for long-range security plans are communicated to appropriate parties in a timely and effective manner
- Technical resources and expertise are sought when appropriate
- Traffic to and from network devices are monitored for security violations
- User concerns are considered and addressed in the communication process
- Install and expand new facilities for clients
- Baseline is established in accordance with vendor’s performance specifications
- Component performance data are shared with vendor
- Deviations from manufacturer’s specifications are identified for corrective action
- Implementation schedule and expectations are communicated to users, vendors and implementation team
- New products and upgrades are tracked through communication with vendors
- Optimize and maintain network software and hardware as needed
- Troubleshooting of network infrastructure problems
- Manage installation of and migration of Exchange servers
The TeamLogic IT recommended certifications for a Level 2 Technician are:
- Performance Indicators:
- Changes in performance caused by changes in configuration are tracked and documented
- Changes to network configuration are tracked and updated in a timely manner
- Deficiencies in updated network configuration are clearly and concisely identified
- New user requirements are complete and accurately described in new network configuration plan
- Optimization plan is developed, justified and approved by all relevant parties
- Test plan is modified to reflect changes in the network configuration
- Vendors are appropriately involved in making recommendations and their equipment is referenced properly
- Performance Indicators:
- Diagnostic software is run to verify that the components are operating correctly
- Monitoring software is run to verify that the system is operating optimally
- Stakeholders accept system performance
- Testing is applicable, on schedule and within budget with approval of stakeholders
- Testing is repeated following each modification until the system until system meets customer specifications
- CompTIA A+
- CompTIA Net+
- CompTIA Security+
- MCDST
- MCSA
Minimum two (2) years of hands-on experience.
|
Location
3308 Durham-Chapel Hill Blvd.
Durham, NC 27707
Contact
How to Apply
|
| Sales Associate / Inside Sales Rep |
Sales |
Frisco/Prosper, TX |
Jul 17, 2019
|
Position Overview
The Inside Sales/Lead Generation Sales Associate will generate revenue by calling into small and mid-size companies, generating leads and meetings for the outside sales team. This is an excellent opportunity for career growth into technology sales.
Responsibilities:
- Prospect new sales opportunities with small and medium businesses applying lead generation sales methodologies
- Meet or exceed quotas for qualified leads/appointments passed to sales team through phone and email-based prospecting
- Promptly follow-up with and qualify marketing-generated inquiries for our services;
- Perform all lead nurturing activities once qualified prospects identified
- Research and gather information about target SMB’s and develop prospecting lists
- Qualify prospects, arrange sales appointments, perform online research to prepare for client visits
- Conduct web research and navigate organizations’ sites to uncover appropriate contacts
- Document all activities and interactions in CRM tool
- Efficiently manage prospect pipeline to produce maximum results
- Create and perform various outbound call campaigns around verticals, specific events, or targets in addition to ongoing primary lead generation activities
- Support our direct or indirect channel sales efforts as needed or requested
- Heavy phone prospecting in order to set qualified appointments; develop utilizing a conversational approach to uncover and qualify new business opportunities
Skills, Knowledge and Experience:
- Must have previous inside sales/lead generation B2B experience. Small business sector a plus
- Strong phone prospecting and marketing skills; ability to reach prospects creatively, identify decision makers, handle objections positively and professionally
- Maintain CRM data, ability to share best practices, continually improve processes and provide clear and consistent reporting to management
- Proactively manage your schedule and leads pipeline in order to meet milestones and objectives
- Field inbound calls and leads from various sources and qualify for business potential
- Must be comfortable working in a fast-paced, entrepreneurial work environment
- Must have excellent interpersonal skills and the ability to maintain a high degree of professionalism
- Strong written and verbal communication skills
- Demonstrated ability to deliver above-expectation results in driving pipeline growth
- Demonstrated ability to conduct extensive outbound cold calling
- Excellent organizational, analytical and problem solving skills; detail oriented
- Ability to work independently and proactively in a dynamic and fast-paced environment
Personal Skills and Characteristics:
- Self-motivated, driven to plan and execute rigorous lead generation activities
- Strong team-player
- High integrity and ethical behavior
- Small business acumen a plus
- Strong work ethic, can-do attitude
|
Location
,
Contact
How to Apply
|
| Sales/Marketing Intern |
Marketing |
Frisco/Prosper, TX |
Jul 17, 2019
|
|
TeamLogic
IT is looking for an energetic and friendly person who enjoys talking with
people.
Join our
team for a part time position to introduce TeamLogic IT to potential customers
and help to fill the sales funnel for a quickly growing company. Position
involves going door to door to diverse types of business to introduce our
company and services and passing out literature to interested potential
clients. Follow up phone calls and some data entry is also required.
This is a
perfect job for someone who enjoys working with people. The job is a
combination of walking a territory and office work, and it’s a great way to
learn marketing and sales from the ground up. If you require a flexible job and
would like to be part of a passionate, growing company, we’d love to have you
on the team.
Job Type:
Part-time 10 to 20 hours per week
|
Location
,
Contact
How to Apply
|
| Level 2 Technician |
Technician |
St. Paul, MN |
Jul 16, 2019
|
Position Overview
The Level 2 Technician is able to provide the next level of network system maintenance and support from what a Level 1 Technician provides and is expected to have more in-depth knowledge of hardware, software, and more importantly, networking, and security topics than a Level 1 Technician. The
Level 2 Technician should have skills working with servers.
Additionally, the Level 2 Technician is able to monitor and maintain the clients’ network systems, troubleshoot network systems when necessary, and make improvements to the network. He or she will rely on experience and judgment to plan and accomplish goals.
The Level 2 Technician will provide additional support to other Level 1 Technicians in the TeamLogic IT Business. The Level 2 technician should be able to perform the following functions and activities:
- Manage and secure Local Area Networks
Performance Indicators:
- Building facilities required to support implementation of the proposed design are accurately determined (e g , wiring closets, wire trays, conduits, etc )
- Costs and time required to implement the design are accurately determined
- Cutover and integration plan are accurately determined
- Design and integration plans are documented completely, clearly and accurately
- LAN infrastructure site design and layout plan is created, including all equipment (e g , switches, wireless access points), structured cabling, transmission media, and WAN access
- Need for DMZ (demilitarized zone) and the devices installed at the DMZ (e g , email and web servers) are correctly determined
- New equipment, modifications to existing equipment, transmission media types, and software required to meet user requirements are specified
- WAN option is selected and local telecommunications provider is contacted to design LAN-WAN interface
- Design, implement and monitor network security
Performance Indicators:
- Changes to security policies and procedures are communicated to all appropriate departments, companies and individuals
- Current software upgrades are installed, including operating system patches anti-virus database
- Developments in the security industry are monitored, and expertise is consulted as needed
- Network security components are monitored, tested and upgraded (e g , firewall, DMZ, root kit)
- Recommendations for long-range security plans are communicated to appropriate parties in a timely and effective manner
- Technical resources and expertise are sought when appropriate
- Traffic to and from network devices are monitored for security violations
- User concerns are considered and addressed in the communication process
- Install and expand new facilities for clients
Performance Indicators:
- Baseline is established in accordance with vendor’s performance specifications
- Component performance data are shared with vendor
- Deviations from manufacturer’s specifications are identified for corrective action
- Implementation schedule and expectations are communicated to users, vendors and implementation team
- New products and upgrades are tracked through communication with vendors
- Optimize and maintain network software and hardware as needed
- Troubleshooting of network infrastructure problems
- Manage installation of and migration of Exchange servers
The TeamLogic IT recommended certifications for a Level 2 Technician are:
- Performance Indicators:
- Changes in performance caused by changes in configuration are tracked and documented
- Changes to network configuration are tracked and updated in a timely manner
- Deficiencies in updated network configuration are clearly and concisely identified
- New user requirements are complete and accurately described in new network configuration plan
- Optimization plan is developed, justified and approved by all relevant parties
- Test plan is modified to reflect changes in the network configuration
- Vendors are appropriately involved in making recommendations and their equipment is referenced properly
- Performance Indicators:
- Diagnostic software is run to verify that the components are operating correctly
- Monitoring software is run to verify that the system is operating optimally
- Stakeholders accept system performance
- Testing is applicable, on schedule and within budget with approval of stakeholders
- Testing is repeated following each modification until the system until system meets customer specifications
- CompTIA A+
- CompTIA Net+
- CompTIA Security+
- MCDST
- MCSA
Minimum two (2) years of hands-on experience.
|
Location
542 Snelling Avenue
St. Paul, MN 55116
Contact
How to Apply
|
| Sales |
Sales |
Toronto |
Jul 16, 2019
|
Position Overview
The Inside Sales/Lead Generation Sales Associate will generate revenue by calling into small and mid-size companies, generating leads and meetings for the outside sales team. This is an excellent opportunity for career growth into technology sales.
Responsibilities:
- Prospect new sales opportunities with small and medium businesses applying lead generation sales methodologies
- Meet or exceed quotas for qualified leads/appointments passed to sales team through phone and email-based prospecting
- Promptly follow-up with and qualify marketing-generated inquiries for our services;
- Perform all lead nurturing activities once qualified prospects identified
- Research and gather information about target SMB’s and develop prospecting lists
- Qualify prospects, arrange sales appointments, perform online research to prepare for client visits
- Conduct web research and navigate organizations’ sites to uncover appropriate contacts
- Document all activities and interactions in CRM tool
- Efficiently manage prospect pipeline to produce maximum results
- Create and perform various outbound call campaigns around verticals, specific events, or targets in addition to ongoing primary lead generation activities
- Support our direct or indirect channel sales efforts as needed or requested
- Heavy phone prospecting in order to set qualified appointments; develop utilizing a conversational approach to uncover and qualify new business opportunities
Skills, Knowledge and Experience:
- Must have previous inside sales/lead generation B2B experience. Small business sector a plus
- Strong phone prospecting and marketing skills; ability to reach prospects creatively, identify decision makers, handle objections positively and professionally
- Maintain CRM data, ability to share best practices, continually improve processes and provide clear and consistent reporting to management
- Proactively manage your schedule and leads pipeline in order to meet milestones and objectives
- Field inbound calls and leads from various sources and qualify for business potential
- Must be comfortable working in a fast-paced, entrepreneurial work environment
- Must have excellent interpersonal skills and the ability to maintain a high degree of professionalism
- Strong written and verbal communication skills
- Demonstrated ability to deliver above-expectation results in driving pipeline growth
- Demonstrated ability to conduct extensive outbound cold calling
- Excellent organizational, analytical and problem solving skills; detail oriented
- Ability to work independently and proactively in a dynamic and fast-paced environment
Personal Skills and Characteristics:
- Self-motivated, driven to plan and execute rigorous lead generation activities
- Strong team-player
- High integrity and ethical behavior
- Small business acumen a plus
- Strong work ethic, can-do attitude
|
Location
8171 Yonge St.
Thornhill, ON L3T 2C6
Contact
How to Apply
|
| Marketing Assistant - Part Time |
Marketing |
Winchester, VA |
Jul 16, 2019
|
|
TeamLogic IT has an opportunity for a Marketing Assistant in our Winchester, VA office.
Do you enjoy writing? Have an interest in using social media to drive traffic to our website? Looking for an environment that encourages collaboration where you’ll contribute fresh ideas? If so, then this is a fantastic opportunity to explore potentional long-term career options in a rapidly growing, dynamic organization.
Scope of Work:
• Develop company services collateral
• Publish company newsletters
• Research and implement supplier provided go-to-market programs in our local markets
• Post social media content and track interaction
• Maintain lead database and analyze website traffic
What We'd Like to See:
• BA or BS degree, or currently pursuing, at an accredited four-year college or university in Marketing or Communications (or similar course of study)
• Strong academic performance (minimum GPA 3.5 preferred), professional drive, and passion for technology
• Strong interpersonal skills including verbal and written communications skills required
• Excellent organizational skills and attention to detail
• Ability to manage and prioritize multiple projects in a dynamic environment.
|
Location
199 Sulky Drive
Winchester, VA 22602
Contact
How to Apply
|
| Senior IT Technician |
Technology |
Atlanta, GA |
Jul 15, 2019
|
Position Overview
The Level 2 Technician is able to provide the next level of network system maintenance and support from what a Level 1 Technician provides and is expected to have more in-depth knowledge of hardware, software, and more importantly, networking, and security topics than a Level 1 Technician. The
Level 2 Technician should have skills working with servers.
Additionally, the Level 2 Technician is able to monitor and maintain the clients’ network systems, troubleshoot network systems when necessary, and make improvements to the network. He or she will rely on experience and judgment to plan and accomplish goals.
The Level 2 Technician will provide additional support to other Level 1 Technicians in the TeamLogic IT Business. The Level 2 technician should be able to perform the following functions and activities:
- Manage and secure Local Area Networks
Performance Indicators:
- Building facilities required to support implementation of the proposed design are accurately determined (e g , wiring closets, wire trays, conduits, etc )
- Costs and time required to implement the design are accurately determined
- Cutover and integration plan are accurately determined
- Design and integration plans are documented completely, clearly and accurately
- LAN infrastructure site design and layout plan is created, including all equipment (e g , switches, wireless access points), structured cabling, transmission media, and WAN access
- Need for DMZ (demilitarized zone) and the devices installed at the DMZ (e g , email and web servers) are correctly determined
- New equipment, modifications to existing equipment, transmission media types, and software required to meet user requirements are specified
- WAN option is selected and local telecommunications provider is contacted to design LAN-WAN interface
- Design, implement and monitor network security
- Changes to security policies and procedures are communicated to all appropriate departments, companies and individuals
- Current software upgrades are installed, including operating system patches anti-virus database
- Developments in the security industry are monitored, and expertise is consulted as needed
- Network security components are monitored, tested and upgraded (e g , firewall, DMZ, root kit)
- Recommendations for long-range security plans are communicated to appropriate parties in a timely and effective manner
- Technical resources and expertise are sought when appropriate
- Traffic to and from network devices are monitored for security violations
- User concerns are considered and addressed in the communication process
- Install and expand new facilities for clients
- Baseline is established in accordance with vendor’s performance specifications
- Component performance data are shared with vendor
- Deviations from manufacturer’s specifications are identified for corrective action
- Implementation schedule and expectations are communicated to users, vendors and implementation team
- New products and upgrades are tracked through communication with vendors
- Optimize and maintain network software and hardware as needed
- Troubleshooting of network infrastructure problems
- Manage installation of and migration of Exchange servers
The TeamLogic IT recommended certifications for a Level 2 Technician are:
- Performance Indicators:
- Changes in performance caused by changes in configuration are tracked and documented
- Changes to network configuration are tracked and updated in a timely manner
- Deficiencies in updated network configuration are clearly and concisely identified
- New user requirements are complete and accurately described in new network configuration plan
- Optimization plan is developed, justified and approved by all relevant parties
- Test plan is modified to reflect changes in the network configuration
- Vendors are appropriately involved in making recommendations and their equipment is referenced properly
- Performance Indicators:
- Diagnostic software is run to verify that the components are operating correctly
- Monitoring software is run to verify that the system is operating optimally
- Stakeholders accept system performance
- Testing is applicable, on schedule and within budget with approval of stakeholders
- Testing is repeated following each modification until the system until system meets customer specifications
- CompTIA A+
- CompTIA Net+
- CompTIA Security+
- MCDST
- MCSA
Minimum two (2) years of hands-on experience.
|
Location
3455 Peachtree Road, NE
Atlanta, GA 30326
Contact
How to Apply
|
| Help Desk Support / Level 1 Technician |
Help Desk |
San Francisco, CA |
Jul 14, 2019
|
Position Overview
The responsibilities for a TeamLogic IT Help Desk Support Technician will vary depending on the technical skills of the individual hired for this position.
Primary functions include:
- Primary contact for all client support calls
- Handle first-line troubleshooting to understand client problems
- Attempt to resolve or adequately diagnose problem
- Create Autotask service ticket
- Ensure problems are resolved remotely or dispatch technician as appropriate
- May go on-site for Level 1 technical issues usually no more than ten hours per week.
Essential duties and responsibilities:
- Manage scheduling of technicians in Autotask
- Order parts for technicians as needed
- Any administrative support functions as directed by business owner
- Install, upgrade and optimize PC and network device hardware for clients
- Manage, administer and secure Local Area Networks
Skills, knowledge and experience
- Prefer a minimum of CompTIA A+ certification
- CompTIA Net+ or Security+ also a plus; Microsoft Certified Desktop Support Technician desirable
- One – two years customer service experience in a business-to-business environment
- Strong organizational and communication skills
|
Location
12 Geary Street
San Francisco, CA 94108
Contact
How to Apply
|
| Senior Systems & Network Engineer / Virtual CIO |
Technology |
San Francisco, CA |
Jul 14, 2019
|
|
Senior Systems & Network Engineer / Virtual CIO
The Senior Systems & Network Engineer / vCIO is the perfect technical position for someone who enjoys working directly with customers to design and implement technical solutions on a project basis, has a passion for solving complex technical problems and mentoring others to do the same, stays abreast of technology trends and advancements, and thrives in a fast-pasted and dynamic environment. If working for a small local office focused on serving small to mid-sized businesses to perform better, grow faster, and achieve more by leveraging technology sounds appealing to you, we’d love to hear from you!
In the capacity of vCIO you will provide hands-on pre-sales support and own the post-sales relationship and technology roadmap for key Managed IT Services clients. The result of this is accountability for creating and maintaining long-term relationships with our most strategic clients. This is accomplished through gaining an intimate knowledge of the client’s business, helping them infuse their strategy with technology, and serving as their advocate within TeamLogic IT to ensure seamless delivery of services in the areas of Reactive Support, Centralized Services, Proactive Support, and Network Administration.
EXPERTISE AND SKILLS REQUIRED - Passion for delivering remarkable customer experience and success.
- Excellent understanding of troubleshooting the client and server operating systems outlined in the Main Job Tasks & Responsibilities section below.
- Ability to communicate complex IT concepts and solutions to non-technical clients.
- Strong interpersonal, communication, and collaboration skills.
- Diagnosis skills for technical issues.
- Ability to multi-task and adapt to changes quickly.
- Understanding of support tools, techniques, and how technology is used to provide IT services.
- Strong decision making and outstanding project management skills.
- Be self-motivated, reliable and punctual.
- Strategic and detail orientated.
MAIN JOB TASKS & RESPONSIBILITIES - Conduct network discoveries and customer onboarding for new managed service customers.
- Identify, propose, design, and deliver proactive and appropriate infrastructure upgrades/projects for existing managed service customers to enable a more productive, secure and stable environment in line with best in class IT practices.
- Lead options discussions with customers that take their needs and business into consideration but does not jeopardize the IT goals of a more secure, stable, and productive environment.
- Provide exceptional customer experience and technical expertise on inbound calls, and escalated tickets generated by our customers.
- Log time entries and notes for support and maintenance performed using our PSA.
- Provide customers with timely written and oral updates regarding their projects and/or cases.
- Update and maintain customer information in our documentation system as changes in their environment occur.
- Create or update documented policies and procedures for the use of technical staff when new issues occur that may impact multiple users.
- Participate in our on-call rotation with the Level 2 and 3 Help Desk and Engineering staff.
- Troubleshoot issues relating to:
- Windows Server 2008/2012/2016 and SBS variants
- VDI, VM/Ware, and Hypervisor
- Windows domains and workgroups
- Windows networking (mapped network drives, shared folders, printers, etc.)
- Active Directory
- User profile creation and modification
- Group Policy Objects
- Firewall Configuration (VPN, port forwarding, etc.)
- LAN/WAN connectivity
- Onsite Exchange and hosted Exchange environments (Office 365, Google Apps)
- Hardware diagnostics (servers/workstations/laptops)
- Microsoft Office Suite (2007-2016)
- Windows 7/10
- macOS
- Android/iPhone/Blackberry/Windows Phone OS’
- Cloud phone providers such as DSCI, Jive, and SKYPE.
- Third party applications with the assistance of the vendors support staff.
Qualifications and Experience:
- Minimum five years’ experience within relevant IT fields.
- Associate or Bachelor degree, in computer science, information sciences, or related field preferred.
- Minimum three years’ experience in Managed Service Provider environment.
- Familiarity with the following brands: APC, Apple, Cisco, Cisco Meraki, Datto, Dell, HP, Intronis, Lenovo, Microsoft, Netgear ProSafe, QNap, SonicWALL, Sophos, Synology, Ubiquiti, iOS, Android.
- Experience using Autotask, Kaseya, IT Glue, Printer Logic, Addigy, AWS, a plus.
- Certifications Preferred: • CompTIA A+ • CompTIA Net+ • CompTIA Security+ • MCDST • MCSA
- Clean Driver’s License required
We offer great benefits, diversity of work assignments, in a team orientated work environment.
About Us: We are a nation-wide network of locally-owned businesses providing comprehensive IT services to small- and medium-sized businesses. TeamLogic IT is a recognized Managed Services leader, ranked #36 on the annual MSP Mentor list of the Top 501 world-wide company rankings of progressive managed IT services providers. We offer networking, security, data and email services, as well as hardware and software support in addition to a variety of consultation and preventative maintenance services.
We partner with small to mid-size business who recognize the value of leveraging technology to succeed. We do this by blessing our customers with excellence, instilling a culture that empowers our team to enjoy success in their own lives.
|
Location
12 Geary Street
San Francisco, CA 94108
Contact
How to Apply
|
| Sales Associate |
Sales |
St. Paul, MN |
Jul 13, 2019
|
Position Overview
The Inside Sales/Lead Generation Sales Associate will generate revenue by calling into small and mid-size companies, generating leads and meetings for the outside sales team. This is an excellent opportunity for career growth into technology sales.
Responsibilities:
- Prospect new sales opportunities with small and medium businesses applying lead generation sales methodologies
- Meet or exceed quotas for qualified leads/appointments passed to sales team through phone and email-based prospecting
- Promptly follow-up with and qualify marketing-generated inquiries for our services;
- Perform all lead nurturing activities once qualified prospects identified
- Research and gather information about target SMB’s and develop prospecting lists
- Qualify prospects, arrange sales appointments, perform online research to prepare for client visits
- Conduct web research and navigate organizations’ sites to uncover appropriate contacts
- Document all activities and interactions in CRM tool
- Efficiently manage prospect pipeline to produce maximum results
- Create and perform various outbound call campaigns around verticals, specific events, or targets in addition to ongoing primary lead generation activities
- Support our direct or indirect channel sales efforts as needed or requested
- Heavy phone prospecting in order to set qualified appointments; develop utilizing a conversational approach to uncover and qualify new business opportunities
Skills, Knowledge and Experience:
- Must have previous inside sales/lead generation B2B experience. Small business sector a plus
- Strong phone prospecting and marketing skills; ability to reach prospects creatively, identify decision makers, handle objections positively and professionally
- Maintain CRM data, ability to share best practices, continually improve processes and provide clear and consistent reporting to management
- Proactively manage your schedule and leads pipeline in order to meet milestones and objectives
- Field inbound calls and leads from various sources and qualify for business potential
- Must be comfortable working in a fast-paced, entrepreneurial work environment
- Must have excellent interpersonal skills and the ability to maintain a high degree of professionalism
- Strong written and verbal communication skills
- Demonstrated ability to deliver above-expectation results in driving pipeline growth
- Demonstrated ability to conduct extensive outbound cold calling
- Excellent organizational, analytical and problem solving skills; detail oriented
- Ability to work independently and proactively in a dynamic and fast-paced environment
Personal Skills and Characteristics:
- Self-motivated, driven to plan and execute rigorous lead generation activities
- Strong team-player
- High integrity and ethical behavior
- Small business acumen a plus
- Strong work ethic, can-do attitude
|
Location
542 Snelling Avenue
St. Paul, MN 55116
Contact
How to Apply
|
| MSP Level 2 Engineer |
Technician |
Frisco/Prosper, TX |
Jul 11, 2019
|
Position Overview
The Level 2 Engineer is able to provide the next level of network system maintenance and support from what a Level 1 Engineer provides and is expected to have more in-depth knowledge of hardware, software, and more importantly, networking, and security topics than a Level 1 Technician. The
Level 2 Engineer should have skills working with servers.
Additionally, the Level 2 Engineer is able to monitor and maintain the clients’ network systems, troubleshoot network systems when necessary, and make improvements to the network. He or she will rely on experience and judgment to plan and accomplish goals.
The Level 2 Engineer will provide additional support to other Level 1 Engineers in the TeamLogic IT Business. The Level 2 Engineer should be able to perform the following functions and activities:
- Manage and secure Local Area Networks
Performance Indicators:
- Building facilities required to support implementation of the proposed design are accurately determined (e g , wiring closets, wire trays, conduits, etc )
- Costs and time required to implement the design are accurately determined
- Cutover and integration plan are accurately determined
- Design and integration plans are documented completely, clearly and accurately
- LAN infrastructure site design and layout plan is created, including all equipment (e g , switches, wireless access points), structured cabling, transmission media, and WAN access
- Need for DMZ (demilitarized zone) and the devices installed at the DMZ (e g , email and web servers) are correctly determined
- New equipment, modifications to existing equipment, transmission media types, and software required to meet user requirements are specified
- WAN option is selected and local telecommunications provider is contacted to design LAN-WAN interface
- Design, implement and monitor network security
Performance Indicators:
- Changes to security policies and procedures are communicated to all appropriate departments, companies and individuals
- Current software upgrades are installed, including operating system patches anti-virus database
- Developments in the security industry are monitored, and expertise is consulted as needed
- Network security components are monitored, tested and upgraded (e g , firewall, DMZ, root kit)
- Recommendations for long-range security plans are communicated to appropriate parties in a timely and effective manner
- Technical resources and expertise are sought when appropriate
- Traffic to and from network devices are monitored for security violations
- User concerns are considered and addressed in the communication process
- Install and expand new facilities for clients
Performance Indicators:
- Baseline is established in accordance with vendor’s performance specifications
- Component performance data are shared with vendor
- Deviations from manufacturer’s specifications are identified for corrective action
- Implementation schedule and expectations are communicated to users, vendors and implementation team
- New products and upgrades are tracked through communication with vendors
- Optimize and maintain network software and hardware as needed
- Troubleshooting of network infrastructure problems
- Manage installation of and migration of Exchange servers
The TeamLogic IT recommended certifications for a Level 2 Engineer are:
- Performance Indicators:
- Changes in performance caused by changes in configuration are tracked and documented
- Changes to network configuration are tracked and updated in a timely manner
- Deficiencies in updated network configuration are clearly and concisely identified
- New user requirements are complete and accurately described in new network configuration plan
- Optimization plan is developed, justified and approved by all relevant parties
- Test plan is modified to reflect changes in the network configuration
- Vendors are appropriately involved in making recommendations and their equipment is referenced properly
- Performance Indicators:
- Diagnostic software is run to verify that the components are operating correctly
- Monitoring software is run to verify that the system is operating optimally
- Stakeholders accept system performance
- Testing is applicable, on schedule and within budget with approval of stakeholders
- Testing is repeated following each modification until the system until system meets customer specifications
- CompTIA A+
- CompTIA Net+
- CompTIA Security+
- MCDST
- MCSA
Minimum two (2) years of hands-on experience.
|
Location
,
Contact
How to Apply
|
| Help Desk Support and Level 1 Technician |
Help Desk |
Kansas City, MO |
Jul 11, 2019
|
Position Overview
The responsibilities for a TeamLogic IT Help Desk Support Technician will vary depending on the technical skills of the individual hired for this position.
Primary functions include:
- Primary contact for all client support calls
- Handle first-line troubleshooting to understand client problems
- Attempt to resolve or adequately diagnose problem
- Create Autotask service ticket
- Ensure problems are resolved remotely or dispatch technician as appropriate
- May go on-site for Level 1 technical issues usually no more than ten hours per week.
Essential duties and responsibilities:
- Manage scheduling of technicians in Autotask
- Order parts for technicians as needed
- Any administrative support functions as directed by business owner
- Install, upgrade and optimize PC and network device hardware for clients
- Manage, administer and secure Local Area Networks
Skills, knowledge and experience
- Prefer a minimum of CompTIA A+ certification
- CompTIA Net+ or Security+ also a plus; Microsoft Certified Desktop Support Technician desirable
- One – two years customer service experience in a business-to-business environment
- Strong organizational and communication skills
|
Location
10502 NW Ambassador Drive
Kansas City, MO 64153
Contact
How to Apply
|
| Systems Engineering Tech 3 |
Technician |
Edmonds, WA |
Jul 11, 2019
|
|
Level III Systems Engineering Technician
About Us:
We are TeamLogic IT, a nationwide network of locally-owned businesses providing comprehensive IT services to small- and medium-sized businesses in the Seattle area. TeamLogic IT is a recognized Managed Services leader, ranked #36 on the annual MSP Mentor list of the Top 501 world-wide company rankings of progressive managed IT services providers. We offer networking, security, data and email services, as well as hardware and software support in addition to a variety of consultation and preventative maintenance services.
Description:
THE LEVEL III SYSTEMS ENGINEERING TECHNICIAN REQUIRES BOTH PROVEN EXPERIENCE WITH TECHNOLOGY AND OUTSTANDING PERSONAL COMMUNICATION SKILLS. YOU SHOULD ENJOY BUILDING SOLUTIONS THAT LEVERAGE TECHNOLOGY TO MEET A CLIENT’S BUSINESS NEEDS. THIS POSITION WORKS JOINTLY WITH SALES TO PROVIDE PRE- AND POST-SALES SUPPORT, INCLUDING TASKS SUCH AS DISCOVERY MEETINGS, SITE VISITS, PROPOSALS AND PRESENTATIONS, TECHNICAL ASSESSMENTS, IMPLEMENTATION AND ONGOING TECHNICAL ACCOUNT MANAGEMENT. A POSITIVE, SERVICE-ORIENTED PERSONALITY IS A MUST.
Experience and Skills Required/Desired:
Our ideal candidate has the following qualifications:
- Must be a team player with excellent communication skills and possess the ability to manage assignments independently in a fast-paced environment.
- Results-oriented, self-motivated, energetic, professional, reliable.
- Have a nurturing personality and the desire to help in the mentoring of their fellow technicians and engineers, as well as demonstrate the ability to lead and direct the work of others.
- Ability to problem solve at a high level while managing difficult situations with various customers and management levels.
- Possess extraordinary customer service skills and strong multi-tasking, organizational, documentation and time-management skills.
- Possess excellent verbal and written communication skills, and is comfortable working with clients at a business level to understand their current and historic issues regarding their business and technology.
- Experience writing proposals for technical solutions and their implementation to fulfill business needs.
- Strong understanding of technology and business productivity systems.
- 3+ years of experience with a Managed Service Provider or in a client-facing environment such as sales training and/or engineering.
- 5+ years of hands-on experience configuring, troubleshooting and repairing networking equipment, Windows servers and workstations, Exchange servers and Active Directory, Office Suite, etc.
- Alternatively or in addition, 3+ years of hands-on experience configuring, troubleshooting and repairing Mac OS X workstations, servers and software.
- Alternatively or in addition, 3+ years of hands-on experience configuring, troubleshooting and repairing Red Hat Linux workstations, servers and software.
- Experience working with network configuration, monitoring, and troubleshooting is required. Candidate must be able to demonstrate a comprehensive understanding of networking protocols.
- Experience working with and deploying hypervisors such as Azure, AWS, Hyper-V and VMWare ESXi, is highly desired.
- Experience working with and deploying SAN and NAS devices is highly desired.
- Experience with PSA (Professional Services Automation) and RMM (remote monitoring and management) tools like Autotask and Kaseya VSA highly preferred.
- Results-oriented, self-motivated, energetic, professional, reliable and a team player.
- Sales training/experience is a plus.
The best candidates will have one or more of the following certifications:
- CompTIA A+
- CompTIA Net+ and/or CompTIA Security+
- CompTIA Cloud Essentials and Cloud+ a definite plus
- MCSA (Microsoft Certified Systems Administrator/Solutions Associate), MCSE (Microsoft Certified Solutions Expert), or MCITP (Microsoft Certified IT Professional)
- Apple Certified Support Professional (ASCP) or Apple Certified Associate – Mac Integration (ACA-MI) are a definite plus
- Cisco CCNA or CCIE, or SonicWALL CSSA certifications are a real plus
Primary Job Tasks and Responsibilities:
- Create and maintain comprehensive documentation as it relates to server and network topology, equipment, and configuration(s) for each customer.
- Work directly with internal and external resources to review and execute on project plans, designs, and solutions implementation.
- Perform engineering design evaluations and work to complete projects within budget and scheduling restraints.
- Prioritize existing projects and proactively determine areas requiring additional attention, monitoring, and maintenance.
- Implement and monitor information systems policies and controls to ensure data accuracy, security, and regulatory compliance.
- Create, request, and present technical specifications and requirements for purchasing of new servers and networking equipment via quote procedures.
- Participate in after-hours upgrades, troubleshooting, and/or on-call availability as necessary.
- Perform standard system administration duties including: system/application install, server install, patch management, operating system problem analysis and resolution, log analysis, etc.
- Configure, test, and maintain LAN equipment and services including: routers, firewalls, switches, and VPNs.
- Identify, diagnose, and resolve network problems including network connectivity, traffic utilization, etc. using available network tools in a timely fashion.
- Provide infrastructure services in all areas needed, including: storage networking, operating system, network security, directory services, server virtualization using system backup and restore, system and network monitoring, application installation and configuration.
- Stay current with system information, changes, and updates.
- Utilize superior customer service skills.
- Rely on extensive experience and judgement to plan and accomplish goals.
- Performs ongoing personal training and education efforts to stay current with the evolving technological landscape.
Work Environment:
- This position works within an office environment. Professionalism and discretion are required.
- Position will be required to hear and talk on a telephone, communicate with clients and other stakeholders via phone, email and in-person, use a computer keyboard and mouse, use software applications, and sit for short periods of time.
- Position requires that employee can sit, stand, bend, and be able to crawl under and around furniture, cabinets and other equipment. Must be able to lift 40 lbs without issues and move it from one spot to another. Must be able to climb and use a ladder.
- Compensation based on performance and measurements noted above and agreed upon at previous performance discussions.
- Position must have reliable transportation, as it will be required to meet clients at their selected locations.
Job Type: Full-time
Job Location: Edmonds, WA
Required Experience:
Bachelor’s Degree (preferred) or technical Associate’s Degree
5+ years of industry experience
Required license or certification:
Driver’s License
TeamLogic IT offers competitive wages, 401K with matching, challenging work, career opportunities, a pleasant work environment and ongoing training. We are a drug free company; screening is mandatory. Salary is dependent upon skills and experience of the applicant.
Please reply with your resume.
|
Location
23607 Highway 99
Edmonds, WA 98026
Contact
How to Apply
|
| MSP Level 3 Engineer |
Technician |
Frisco/Prosper, TX |
Jul 09, 2019
|
Position Overview
The Level 3 Engineer will be able to provide a higher level of network system maintenance and support than a Level 2 Engineer provides. The Level 3 Engineer will be expected to have even greater in-depth knowledge of hardware, software, networking, and security topics than the Level 2 Engineer would have.
The Level 3 Engineer works on assignments that are more complex in nature, and works in an unsupervised environment within policies and procedures. They will work on complex design, and engineering solution development in addition to complex problem resolution.
The Level 3 Engineer will provide additional support to Level 1 and Level 2 Engineers in the TeamLogic IT business. The Level 3 Engineer will be able to perform all the functions described in the sections for Level 1and Level 2 Engineers.
The TeamLogic IT recommended certifications for a Level 3 Engineer are:
- CompTIA A+
- CompTIA Net+
- CompTIA Security+
- CompTIA Server+
- MCSA (Microsoft Certified Systems Administrator)
- MCSE (Microsoft Certified Systems Engineer)
- CCNA (Cisco Certified Network Administrator) optional
Minimum five-six (5-6) years hands-on experience.
|
Location
,
Contact
How to Apply
|
| Senior IT Technician-Engineer |
Technology |
Atlanta, GA |
Jul 08, 2019
|
Position Overview
The Level 3 Technician will be able to provide a higher level of network system maintenance and support than a Level 2 Technician provides. The Level 3 Technician will be expected to have even greater in-depth knowledge of hardware, software, networking, and security topics than the Level 2 Technician would have.
The Level 3 Technician works on assignments that are more complex in nature, and works in an unsupervised environment within policies and procedures. They will work on complex design, and engineering solution development in addition to complex problem resolution.
The Level 3 Technician will provide additional support to Level 1 and Level 2 Technicians in the TeamLogic IT business. The Level 3 Technician will be able to perform all the functions described in the sections for Level 1and Level 2 Technicians.
The TeamLogic IT recommended certifications for a Level 3 Technician are:
- CompTIA A+
- CompTIA Net+
- CompTIA Security+
- CompTIA Server+
- MCSA (Microsoft Certified Systems Administrator)
- MCSE (Microsoft Certified Systems Engineer)
- CCNA (Cisco Certified Network Administrator) optional
Minimum five-six (5-6) years hands-on experience.
|
Location
3455 Peachtree Road, NE
Atlanta, GA 30326
Contact
How to Apply
|
| Systems Engineering Tech 3 |
Technician |
Edmonds, WA |
Jul 04, 2019
|
|
Level III Systems
Engineering Technician
About Us:
We are
TeamLogic IT, a nationwide network of locally-owned businesses providing
comprehensive IT services to small- and medium-sized businesses in the Seattle area.
TeamLogic IT is a recognized Managed Services leader, ranked #36 on the annual
MSP Mentor list of the Top 501 world-wide company rankings of progressive
managed IT services providers. We offer networking, security, data and email
services, as well as hardware and software support in addition to a variety of
consultation and preventative maintenance services.
Description:
The Level III Systems Engineering Technician
requires both proven experience with technology and outstanding personal
communication skills. You should enjoy building solutions that leverage
technology to meet a client’s business needs. This position works jointly with
sales to provide pre- and post-sales support, including tasks such as discovery
meetings, site visits, proposals and presentations, technical assessments,
implementation and ongoing technical account management. A positive,
service-oriented personality is a must.
Experience and Skills
Required/Desired:
Our ideal candidate has the following qualifications:
_? Must be a team player with excellent communication skills
and possess the ability to manage assignments independently in a fast-paced
environment.
? Results-oriented,
self-motivated, energetic, professional, reliable.
_? Have a nurturing personality and the desire to help in
the mentoring of their fellow technicians and engineers, as well as demonstrate
the ability to lead and direct the work of others.
? Ability to problem solve at a high level while managing difficult situations with various customers and management
levels.
? Possess extraordinary customer service skills and
strong multi-tasking, organizational, documentation and time-management skills.
? Possess excellent verbal and written communication
skills, and is comfortable working with clients at a business level to
understand their current and historic issues regarding their business and technology.
? Experience writing proposals for technical solutions
and their implementation to fulfill business needs.
? Strong understanding of technology and business
productivity systems.
? 3+ years of experience with a Managed Service Provider
or in a client-facing environment such as sales training and/or engineering.
? 5+ years of hands-on experience configuring,
troubleshooting and repairing networking equipment, Windows servers and
workstations, Exchange servers and Active Directory, Office Suite, etc.
? Alternatively or in addition, 3+ years of hands-on
experience configuring, troubleshooting and repairing Mac OS X workstations, servers
and software.
? Alternatively or in addition, 3+ years of hands-on
experience configuring, troubleshooting and repairing Red Hat Linux workstations,
servers and software.
? Experience working with network
configuration, monitoring, and troubleshooting is required. Candidate must be
able to demonstrate a comprehensive understanding of networking protocols.
_? Experience working with and deploying hypervisors such as
Azure, AWS, Hyper-V and VMWare ESXi, is highly desired.
_? Experience working with and deploying SAN and NAS devices
is highly desired.
? Experience with PSA (Professional Services Automation)
and RMM (remote monitoring and management) tools like Autotask and Kaseya VSA
highly preferred.
? Results-oriented, self-motivated, energetic,
professional, reliable and a team player.
? Sales training/experience is a plus.
The best
candidates will have one or more of the following certifications:
? CompTIA A+
? CompTIA Net+ and/or CompTIA Security+
? CompTIA Cloud Essentials and Cloud+ a definite plus
? MCSA (Microsoft Certified Systems Administrator/Solutions
Associate), MCSE (Microsoft Certified Solutions Expert), or MCITP (Microsoft
Certified IT Professional)
? Apple Certified Support Professional (ASCP) or Apple
Certified Associate – Mac Integration (ACA-MI) are a definite plus
? Cisco CCNA or CCIE, or SonicWALL CSSA certifications are
a real plus
_Primary Job Tasks and
Responsibilities:
? Create and maintain comprehensive
documentation as it relates to server and network topology, equipment, and
configuration(s) for each customer.
_· Work directly with internal
and external resources to review and execute on project plans, designs, and solutions
implementation.
_· Perform engineering
design evaluations and work to complete projects within budget and scheduling
restraints.
_· Prioritize existing
projects and proactively determine areas requiring additional attention,
monitoring, and maintenance.
_· Implement and monitor
information systems policies and controls to ensure data accuracy, security,
and regulatory compliance.
_· Create, request, and
present technical specifications and requirements for purchasing of new servers
and networking equipment via quote procedures.
_· Participate in
after-hours upgrades, troubleshooting, and/or on-call availability as
necessary.
_· Perform standard
system administration duties including: system/application install, server
install, patch management, operating system problem analysis and resolution,
log analysis, etc.
_· Configure, test, and
maintain LAN equipment and services including: routers, firewalls, switches,
and VPNs.
_· Identify, diagnose,
and resolve network problems including network connectivity, traffic
utilization, etc. using available network tools in a timely fashion.
_· Provide infrastructure
services in all areas needed, including: storage networking, operating system,
network security, directory services, server virtualization using system backup
and restore, system and network monitoring, application installation and
configuration.
_· Stay current with
system information, changes, and updates.
_· Utilize superior
customer service skills.
_· Rely on extensive
experience and judgement to plan and accomplish goals.
_· Performs ongoing
personal training and education efforts to stay current with the evolving
technological landscape.
_Work Environment:
_· This position works
within an office environment. Professionalism and discretion are required.
_· Position will be
required to hear and talk on a telephone, communicate with clients and other
stakeholders via phone, email and in-person, use a computer keyboard and mouse,
use software applications, and sit for short periods of time.
_· Position requires that
employee can sit, stand, bend, and be able to crawl under and around furniture,
cabinets and other equipment. Must be able to lift 40 lbs without issues and
move it from one spot to another. Must be able to climb and use a ladder.
_· Compensation based on
performance and measurements noted above and agreed upon at previous
performance discussions.
_· Position must have
reliable transportation, as it will be required to meet clients at their
selected locations.
_Job Type: Full-time
_Job Location: Edmonds, WA
_Required Experience:
_· Bachelor’s Degree
(preferred) or technical Associate’s Degree
_· 5+ years of industry experience
_Required license or certification:
Driver’s License
_TeamLogic IT offers
competitive wages, 401K with matching, challenging work, career opportunities,
a pleasant work environment and ongoing training. We are a drug free company;
screening is mandatory. Salary is dependent upon skills and experience of the
applicant.
_Please reply with your resume.
|
Location
,
Contact
How to Apply
|
| Field Technician |
Technician |
Newtown, PA |
Jun 29, 2019
|
Position Overview
The successful candidate will have experience working with servers and in-depth knowledge of hardware, software, networking, and security.
Additionally, s/he will be able to monitor and maintain clients’ network systems, troubleshoot network systems, and make improvements to the network. TeamLogic IT recommended certifications include:
- CompTIA A+
- CompTIA Net+
- CompTIA Security+
- MCDST
- MCSA
Minimum 3 years of hands-on experience.
|
Location
2 Swamp Rd.
Newtown, PA 18940
Contact
How to Apply
|
| Level 3 Engineer |
Technician |
Newtown, PA |
Jun 29, 2019
|
Position Overview
The Level 3 Technician works on assignments that are more complex in nature, and works in an unsupervised environment within policies and procedures. S/he will work on complex design, and engineering solution development in addition to complex problem resolution.
The Level 3 Technician will provide additional support to Level 1 and Level 2 Technicians in the TeamLogic IT business.
The TeamLogic IT recommended certifications for a Level 3 Technician are:
- CompTIA A+
- CompTIA Net+
- CompTIA Security+
- CompTIA Server+
- MCSA (Microsoft Certified Systems Administrator)
- MCSE (Microsoft Certified Systems Engineer)
- CCNA (Cisco Certified Network Administrator) optional
Minimum five-six (5-6) years hands-on experience. Excellent communication skills, verbal and written.
|
Location
2 Swamp Rd.
Newtown, PA 18940
Contact
How to Apply
|
| Inside Sales/Lead Generation Sales Associate |
Sales |
Newtown, PA |
Jun 29, 2019
|
Position Overview
The Inside Sales/Lead Generation Sales Associate will generate revenue by calling companies, generating leads and meetings for the outside sales team. This is an excellent opportunity for career growth into technology sales.
Responsibilities:
- Prospect new sales opportunities with businesses applying lead generation sales methodologies
- Meet or exceed quotas for qualified leads/appointments passed to sales team through phone and email-based prospecting and attending networking events
- Promptly follow-up with and qualify marketing-generated inquiries for our services
- Perform all lead nurturing activities once qualified prospects identified
- Research and gather information about target SMB’s and develop prospecting lists
- Arrange sales appointments, perform online research to prepare for client visits
- Conduct web research and navigate organizations’ sites to uncover appropriate contacts
- Document all activities and interactions in CRM tool
- Efficiently manage prospect pipeline to produce maximum results
- Create and perform various outbound call campaigns around verticals, specific events, or targets in addition to ongoing primary lead generation activities
- Support our direct or indirect channel sales efforts as needed or requested
Skills, Knowledge and Experience:
- Must have previous inside sales/lead generation B2B experience. Small business sector a plus
- Strong phone prospecting and marketing skills; ability to reach prospects creatively, identify decision makers, handle objections positively and professionally
- Maintain CRM data, ability to share best practices, continually improve processes and provide clear and consistent reporting to management
- Proactively manage your schedule and leads pipeline in order to meet milestones and objectives
- Field inbound calls and leads from various sources and qualify for business potential
- Must be comfortable working in a fast-paced, entrepreneurial work environment
- Must have excellent interpersonal skills and the ability to maintain a high degree of professionalism
- Strong written and verbal communication skills
- Demonstrated ability to deliver above-expectation results in driving pipeline growth
- Demonstrated ability to conduct successful outbound cold calling
- Excellent organizational, analytical and problem solving skills; detail oriented
- Ability to work independently and proactively
Personal Skills and Characteristics:
- Self-motivated, driven to plan and execute rigorous lead generation activities
- Strong team-player
- High integrity and ethical behavior
- Small business acumen a plus
- Strong work ethic, can-do attitude
- Exceptional communication skills, verbal and written
|
Location
2 Swamp Rd.
Newtown, PA 18940
Contact
How to Apply
|
| Technical Sales Engineer |
Sales |
Newtown, PA |
Jun 28, 2019
|
Position Overview
This position requires both proven experience with technology and outstanding personal communication skills. The ideal candidate should enjoy building solutions that leverage technology to meet a client’s business needs. The position works jointly with sales to provide pre-and post-sales support, including tasks such as discovery meetings, site visits, proposals and presentations, technical assessments, implementation and ongoing technical account management. A positive, service-oriented personality is a must.
The ideal candidate has the following qualifications:
- Minimum of five years hands-on experience configuring, trouble-shooting and repairing networking equipment, Windows servers and workstations, Exchange server and Active Directory
- Three years experience in a client-facing environment such as sales engineering
- Excellent verbal and written communication skills and is comfortable working with clients at a business level to understand their current and historic issues regarding their business and technology
- Possesses strong organizational and time-management skills
- Experience writing proposals for and implementation of technical solutions to fulfill business needs
- Results-oriented, self-motivated, energetic, professional, reliable and a team player
- Strong understanding of technology and business productivity systems
- Experience with RMM (remote monitoring and management) tool a plus
- Ability to problem solve at a high level, extraordinary customer service skills, strong multi-tasking and organizational skills
- Sales training/experience
Ideally the candidate will have one or more of the following certifications:
- CompTIA Net+ and/or CompTIA Security+
- MCSA (Microsoft Certified Systems Administrator/Solutions Associate) or MCSE (Microsoft Certified Systems Engineer) MCITP Microsoft Certified IT Professional, MCSE (Microsoft Certified Solutions Expert)
CCNA or CCIE-Cisco certifications a real plus.
|
Location
2 Swamp Rd.
Newtown, PA 18940
Contact
How to Apply
|
| Help Desk Support and Level 1 Technician |
Help Desk |
Newtown, PA |
Jun 28, 2019
|
Position Overview
Primary functions include:
- Primary contact for all client support calls
- Handle first-line troubleshooting to understand client problems
- Attempt to resolve or adequately diagnose problem
- Create Autotask service ticket
- Ensure problems are resolved remotely or dispatch technician as appropriate
- May go on-site for Level 1 technical issues, usually no more than ten hours per week.
Essential duties and responsibilities:
- Any administrative support functions as directed by business owner
- Install, upgrade and optimize PC and network device hardware for clients
- Manage, administer and secure Local Area Networks
Skills, knowledge and experience
- Prefer a minimum of CompTIA A+ certification
- CompTIA Net+ or Security+ also a plus; Microsoft Certified Desktop Support Technician desirable
- One – two years customer service experience in a business-to-business environment
- Strong organizational and communication skills, verbal and writtern
- Positive, enthusiastic customer service
- Team Player
|
Location
2 Swamp Rd.
Newtown, PA 18940
Contact
How to Apply
|
| Business Development Manager |
Management |
Newtown, PA |
Jun 28, 2019
|
Position Overview:
The Business Development Manager will be responsible for identifying, forecasting and attaining sales revenue goals within a pre-assigned territory. Business Development Manager is responsible for all aspects of sales and account management. This includes lead generation,
qualifying, setting appointments, making sales calls, presenting proposals and closing sales as well as coordinating all required resources to respond to complex requirements and sales situations. Effective management of territory and accurate reporting of sales activities are required.
Responsibilities:
- Prospect new sales opportunities with medium size businesses applying lead generation sales methodologies
- Meet or exceed quotas for qualified leads/appointments through phone and email-based prospecting
- Promptly follow-up with and qualify marketing-generated inquiries for our services
- Perform lead nurturing activities for all qualified leads
- Research and gather information about target SMB’s and develop prospecting lists
- Document all activities and interactions in CRM
- Efficiently manage prospect pipeline to produce the maximum amount of results
- Create and perform various outbound call campaigns around verticals, specific events, or targets in addition to ongoing activities to build sales pipeline
- Support our direct or indirect channel sales efforts as needed or requested
- Conduct web research and navigate organizations to uncover appropriate contacts
Skills, Knowledge and Experience:
- Have a demonstrated track record of successful selling preferably in a high technology environment
- Strong qualifying, prospecting and marketing skills; ability to reach prospects creatively, identify decision makers, set and go on appointments, handle objections positively and professionally
- Develop and execute on a strong prospecting plan of attack
- Maintain CRM data, ability to share best practices, continually improve processes and provide clear and consistent reporting to management
- Proactively manage your schedule and sales pipeline in order to meet milestones and objectives
- Field inbound calls and leads from various sources and qualify for business potential
- Ability to work independently in a fast-paced, entrepreneurial work environment
- Must have excellent interpersonal skills and the ability to maintain a high degree of professionalism
- Powerful written and verbal communication skills
- Demonstrated ability to deliver above-expectation results in driving pipeline growth
- Excellent organizational, time management, and problem solving skills
- Employ creative tactics to reach the executive management of identified companies
- College degree
- At least three years sales experience
Personal Skills and Characteristics:
- Self-motivated, driven to plan and execute rigorous lead generation activities
- Strong team-player
- High integrity and ethical behavior
- Strong work ethic, excellent customer service
- IT Services experience a plus
- Excellent communication skills, verbal and written
|
Location
2 Swamp Rd.
Newtown, PA 18940
Contact
How to Apply
|
| Sales Associate |
Sales |
Decatur, AL |
Jun 25, 2019
|
Position Overview
The Inside Sales/Lead Generation Sales Associate will generate revenue by calling into small and mid-size companies, generating leads and meetings for the outside sales team. This is an excellent opportunity for career growth into technology sales.
Responsibilities:
- Prospect new sales opportunities with small and medium businesses applying lead generation sales methodologies
- Meet or exceed quotas for qualified leads/appointments passed to sales team through phone and email-based prospecting
- Promptly follow-up with and qualify marketing-generated inquiries for our services;
- Perform all lead nurturing activities once qualified prospects identified
- Research and gather information about target SMB’s and develop prospecting lists
- Qualify prospects, arrange sales appointments, perform online research to prepare for client visits
- Conduct web research and navigate organizations’ sites to uncover appropriate contacts
- Document all activities and interactions in CRM tool
- Efficiently manage prospect pipeline to produce maximum results
- Create and perform various outbound call campaigns around verticals, specific events, or targets in addition to ongoing primary lead generation activities
- Support our direct or indirect channel sales efforts as needed or requested
- Heavy phone prospecting in order to set qualified appointments; develop utilizing a conversational approach to uncover and qualify new business opportunities
Skills, Knowledge and Experience:
- Must have previous inside sales/lead generation B2B experience. Small business sector a plus
- Strong phone prospecting and marketing skills; ability to reach prospects creatively, identify decision makers, handle objections positively and professionally
- Maintain CRM data, ability to share best practices, continually improve processes and provide clear and consistent reporting to management
- Proactively manage your schedule and leads pipeline in order to meet milestones and objectives
- Field inbound calls and leads from various sources and qualify for business potential
- Must be comfortable working in a fast-paced, entrepreneurial work environment
- Must have excellent interpersonal skills and the ability to maintain a high degree of professionalism
- Strong written and verbal communication skills
- Demonstrated ability to deliver above-expectation results in driving pipeline growth
- Demonstrated ability to conduct extensive outbound cold calling
- Excellent organizational, analytical and problem solving skills; detail oriented
- Ability to work independently and proactively in a dynamic and fast-paced environment
Personal Skills and Characteristics:
- Self-motivated, driven to plan and execute rigorous lead generation activities
- Strong team-player
- High integrity and ethical behavior
- Small business acumen a plus
- Strong work ethic, can-do attitude
|
Location
201 Gordon Dr. SE
Decatur, AL 35601
Contact
How to Apply
|
| Level 2 Technician |
Technician |
Decatur, AL |
Jun 25, 2019
|
Position Overview
The Level 2 Technician is able to provide the next level of network system maintenance and support from what a Level 1 Technician provides and is expected to have more in-depth knowledge of hardware, software, and more importantly, networking, and security topics than a Level 1 Technician. The
Level 2 Technician should have skills working with servers.
Additionally, the Level 2 Technician is able to monitor and maintain the clients’ network systems, troubleshoot network systems when necessary, and make improvements to the network. He or she will rely on experience and judgment to plan and accomplish goals.
The Level 2 Technician will provide additional support to other Level 1 Technicians in the TeamLogic IT Business. The Level 2 technician should be able to perform the following functions and activities:
Performance Indicators:
- Manage and secure Local Area Networks
- Building facilities required to support implementation of the proposed design are accurately determined (e g , wiring closets, wire trays, conduits, etc )
- Costs and time required to implement the design are accurately determined
- Cutover and integration plan are accurately determined
- Design and integration plans are documented completely, clearly and accurately
- LAN infrastructure site design and layout plan is created, including all equipment (e g , switches, wireless access points), structured cabling, transmission media, and WAN access
- Need for DMZ (demilitarized zone) and the devices installed at the DMZ (e g , email and web servers) are correctly determined
- New equipment, modifications to existing equipment, transmission media types, and software required to meet user requirements are specified
- WAN option is selected and local telecommunications provider is contacted to design LAN-WAN interface
- Design, implement and monitor network security
- Changes to security policies and procedures are communicated to all appropriate departments, companies and individuals
- Current software upgrades are installed, including operating system patches anti-virus database
- Developments in the security industry are monitored, and expertise is consulted as needed
- Network security components are monitored, tested and upgraded (e g , firewall, DMZ, root kit)
- Recommendations for long-range security plans are communicated to appropriate parties in a timely and effective manner
- Technical resources and expertise are sought when appropriate
- Traffic to and from network devices are monitored for security violations
- User concerns are considered and addressed in the communication process
- Install and expand new facilities for clients
- Baseline is established in accordance with vendor’s performance specifications
- Component performance data are shared with vendor
- Deviations from manufacturer’s specifications are identified for corrective action
- Implementation schedule and expectations are communicated to users, vendors and implementation team
- New products and upgrades are tracked through communication with vendors
- Optimize and maintain network software and hardware as needed
- Troubleshooting of network infrastructure problems
- Manage installation of and migration of Exchange servers
The TeamLogic IT recommended certifications for a Level 2 Technician are:
- CompTIA A+
- CompTIA Net+
- CompTIA Security+
- MCDST
- MCSA
Minimum two (2) years of hands-on experience.
|
Location
201 Gordon Dr. SE
Decatur, AL 35601
Contact
How to Apply
|