| Senior Systems Engineer |
Technician |
West Chester, OH |
May 30, 2020
|
Position Overview
The Level 3 Technician will be able to provide a higher level of network system maintenance and support than a Level 2 Technician provides. The Level 3 Technician will be expected to have even greater in-depth knowledge of hardware, software, networking, and security topics than the Level 2 Technician would have.
The Level 3 Technician works on assignments that are more complex in nature, and works in an unsupervised environment within policies and procedures. They will work on complex design, and engineering solution development in addition to complex problem resolution.
The Level 3 Technician will provide additional support to Level 1 and Level 2 Technicians in the TeamLogic IT business. The Level 3 Technician will be able to perform all the functions described in the sections for Level 1and Level 2 Technicians.
The TeamLogic IT recommended certifications for a Level 3 Technician are:
- CompTIA A+
- CompTIA Net+
- CompTIA Security+
- CompTIA Server+
- MCSA (Microsoft Certified Systems Administrator)
- MCSE (Microsoft Certified Systems Engineer)
- CCNA (Cisco Certified Network Administrator) optional
Minimum five-six (5-6) years hands-on experience.
|
Location
8859 Brookside Avenue
West Chester, OH 45069
Contact
How to Apply
|
| Business Development Manager |
Sales |
West Chester, OH |
May 30, 2020
|
Position Overview:
The Business Development Manager will be responsible for identifying, forecasting and attaining sales revenue goals within a pre-assigned territory. Business Development Manager is responsible for all aspects of sales and account management. This includes lead generation,
qualifying, setting appointments, making sales calls, presenting proposals and closing sales as well as coordinating all required resources to respond to complex requirements and sales situations. Effective management of territory and accurate reporting of sales activities are required.
Responsibilities:
- Prospect new sales opportunities with small and medium businesses applying lead generation sales methodologies
- Meet or exceed quotas for qualified leads/appointments through phone and email-based prospecting
- Promptly follow-up with and qualify marketing-generated inquiries for our services
- Perform lead nurturing activities for all qualified leads
- Research and gather information about target SMB’s and develop prospecting lists
- Document all activities and interactions in CRM
- Efficiently manage prospect pipeline to produce the maximum amount of results
- Create and perform various outbound call campaigns around verticals, specific events, or targets in addition to ongoing activities to build sales pipeline
- Support our direct or indirect channel sales efforts as needed or requested
- Conduct web research and navigate organizations to uncover appropriate contacts
Skills, Knowledge and Experience:
- Have a demonstrated track record of successful selling preferably in a high technology environment
- Strong qualifying, prospecting and marketing skills; ability to reach prospects creatively, identify decision makers, set and go on appointments, handle objections positively and professionally
- Develop and execute on a strong prospecting plan of attack
- Maintain CRM data, ability to share best practices, continually improve processes and provide clear and consistent reporting to management
- Proactively manage your schedule and sales pipeline in order to meet milestones and objectives
- Field inbound calls and leads from various sources and qualify for business potential
- Ability to work independently in a fast-paced, entrepreneurial work environment
- Must have excellent interpersonal skills and the ability to maintain a high degree of professionalism
- Powerful written and verbal communication skills
- Demonstrated ability to deliver above-expectation results in driving pipeline growth
- Excellent organizational, time management, and problem solving skills
- Employ creative tactics to reach the executive management of identified companies
- College degree or equivalent, at least three years sales experience
Personal Skills and Characteristics:
- Self-motivated, driven to plan and execute rigorous lead generation activities
- Small business acumen a plus
- Strong team-player
- High integrity and ethical behavior
- Strong work ethic, can-do customer service attitude
- IT Services experience a plus
|
Location
8859 Brookside Avenue
West Chester, OH 45069
Contact
How to Apply
|
| Systems Engineering Tech 2 |
Technician |
Edmonds, WA |
May 29, 2020
|
|
Level II Systems
Engineering Technician
About Us:
We are
TeamLogic IT, a nationwide network of locally-owned businesses providing
comprehensive IT services to small- and medium-sized businesses in the Seattle area.
TeamLogic IT is a recognized Managed Services leader, ranked #36 on the annual
MSP Mentor list of the Top 501 world-wide company rankings of progressive
managed IT services providers. We offer networking, security, data and email
services, as well as hardware and software support in addition to a variety of
consultation and preventative maintenance services.
Description:
The Level II Systems Engineering Technician
requires both proven experience with technology and outstanding personal
communication skills. You should enjoy building solutions that leverage
technology to meet a client’s business needs. This position works jointly with
sales to provide pre- and post-sales support, including tasks such as discovery
meetings, site visits, proposals and presentations, technical assessments,
implementation and ongoing technical account management. A positive,
service-oriented personality is a must.
Experience and Skills
Required/Desired Our ideal candidate has the following qualifications:
· Must be a team player with excellent communication skills
and possess the ability to manage assignments independently in a fast-paced
environment.
· Results-oriented,
self-motivated, energetic, professional, reliable. · Have a nurturing personality and the desire to help in
the mentoring of their fellow technicians and engineers, as well as demonstrate
the ability to lead and direct the work of others.
· Ability to problem solve at a high level while managing difficult situations with various customers and management levels.
· Possess extraordinary customer service skills and strong multi-tasking, organizational, documentation and time-management skills.
· Possess excellent verbal and written communication
skills, and is comfortable working with clients at a business level to
understand their current and historic issues regarding their business and technology.
· Experience writing proposals for technical solutions
and their implementation to fulfill business needs.
· Strong understanding of technology and business
productivity systems.
· 3+ years of experience with a Managed Service Provider
or in a client-facing environment such as sales training and/or engineering.
· 5+ years of hands-on experience configuring,
troubleshooting and repairing networking equipment, Windows servers and
workstations, Exchange servers and Active Directory, Office Suite, etc.
· Alternatively or in addition, 3+ years of hands-on
experience configuring, troubleshooting and repairing Mac OS X workstations, servers
and software.
· Alternatively or in addition, 3+ years of hands-on
experience configuring, troubleshooting and repairing Red Hat Linux workstations,
servers and software.
· Experience working with network
configuration, monitoring, and troubleshooting is required. Candidate must be
able to demonstrate a comprehensive understanding of networking protocols. · Experience working with and deploying hypervisors such as
Azure, AWS, Hyper-V and VMWare ESXi, is highly desired. · Experience working with and deploying SAN and NAS devices
is highly desired.
· Experience with PSA (Professional Services Automation)
and RMM (remote monitoring and management) tools like Autotask and Kaseya VSA
highly preferred.
· Results-oriented, self-motivated, energetic,
professional, reliable and a team player.
· Sales training/experience is a plus.
The best
candidates will have one or more of the following certifications:
· CompTIA A+
· CompTIA Net+ and/or CompTIA Security+
· CompTIA Cloud Essentials and Cloud+ a definite plus
· MCSA (Microsoft Certified Systems Administrator/Solutions
Associate), MCSE (Microsoft Certified Solutions Expert), or MCITP (Microsoft
Certified IT Professional)
· Apple Certified Support Professional (ASCP) or Apple
Certified Associate – Mac Integration (ACA-MI) are a definite plus
· Cisco CCNA or CCIE, or SonicWALL CSSA certifications are
a real plus Primary Job Tasks and
Responsibilities:
· Create and maintain comprehensive documentation as it relates to server and network topology, equipment, and configuration(s) for each customer.
· Work directly with internal
and external resources to review and execute on project plans, designs, and solutions
implementation.· Perform engineering
design evaluations and work to complete projects within budget and scheduling
restraints. · Prioritize existing
projects and proactively determine areas requiring additional attention,
monitoring, and maintenance. · Implement and monitor
information systems policies and controls to ensure data accuracy, security,
and regulatory compliance. · Create, request, and
present technical specifications and requirements for purchasing of new servers
and networking equipment via quote procedures. · Participate in
after-hours upgrades, troubleshooting, and/or on-call availability as
necessary. · Perform standard
system administration duties including: system/application install, server
install, patch management, operating system problem analysis and resolution,
log analysis, etc. · Configure, test, and
maintain LAN equipment and services including: routers, firewalls, switches,
and VPNs. · Identify, diagnose,
and resolve network problems including network connectivity, traffic
utilization, etc. using available network tools in a timely fashion. · Provide infrastructure
services in all areas needed, including: storage networking, operating system,
network security, directory services, server virtualization using system backup
and restore, system and network monitoring, application installation and
configuration. · Stay current with
system information, changes, and updates. · Utilize superior
customer service skills. · Rely on extensive
experience and judgement to plan and accomplish goals. · Performs ongoing
personal training and education efforts to stay current with the evolving
technological landscape.Work Environment: · This position works
within an office environment. Professionalism and discretion are required. · Position will be
required to hear and talk on a telephone, communicate with clients and other
stakeholders via phone, email and in-person, use a computer keyboard and mouse,
use software applications, and sit for short periods of time. · Position requires that
employee can sit, stand, bend, and be able to crawl under and around furniture,
cabinets and other equipment. Must be able to lift 40 lbs without issues and
move it from one spot to another. Must be able to climb and use a ladder.· Compensation based on
performance and measurements noted above and agreed upon at previous
performance discussions. · Position must have
reliable transportation, as it will be required to meet clients at their
selected locations.Job Type: Full-timeJob Location: Edmonds, WARequired Experience: · Bachelor’s Degree
(preferred) or technical Associate’s Degree· 5+ years of industry experienceRequired license or certification:
Driver’s License TeamLogic IT offers
competitive wages, 401K with matching, challenging work, career opportunities,
a pleasant work environment and ongoing training. We are a drug free company;
screening is mandatory. Salary is dependent upon skills and experience of the
applicant.Please reply with your resume.
|
Location
,
Contact
How to Apply
|
| Level 2 Technician |
Technician |
Thornhill, ON |
May 28, 2020
|
Position Overview
The Level 2 Technician is able to provide the next level of network system maintenance and support from what a Level 1 Technician provides and is expected to have more in-depth knowledge of hardware, software, and more importantly, networking, and security topics than a Level 1 Technician. The
Level 2 Technician should have skills working with servers.
Additionally, the Level 2 Technician is able to monitor and maintain the clients’ network systems, troubleshoot network systems when necessary, and make improvements to the network. He or she will rely on experience and judgment to plan and accomplish goals.
The Level 2 Technician will provide additional support to other Level 1 Technicians in the TeamLogic IT Business. The Level 2 technician should be able to perform the following functions and activities:
- Manage and secure Local Area Networks
Performance Indicators:
- Building facilities required to support implementation of the proposed design are accurately determined (e g , wiring closets, wire trays, conduits, etc )
- Costs and time required to implement the design are accurately determined
- Cutover and integration plan are accurately determined
- Design and integration plans are documented completely, clearly and accurately
- LAN infrastructure site design and layout plan is created, including all equipment (e g , switches, wireless access points), structured cabling, transmission media, and WAN access
- Need for DMZ (demilitarized zone) and the devices installed at the DMZ (e g , email and web servers) are correctly determined
- New equipment, modifications to existing equipment, transmission media types, and software required to meet user requirements are specified
- WAN option is selected and local telecommunications provider is contacted to design LAN-WAN interface
- Design, implement and monitor network security
- Changes to security policies and procedures are communicated to all appropriate departments, companies and individuals
- Current software upgrades are installed, including operating system patches anti-virus database
- Developments in the security industry are monitored, and expertise is consulted as needed
- Network security components are monitored, tested and upgraded (e g , firewall, DMZ, root kit)
- Recommendations for long-range security plans are communicated to appropriate parties in a timely and effective manner
- Technical resources and expertise are sought when appropriate
- Traffic to and from network devices are monitored for security violations
- User concerns are considered and addressed in the communication process
- Install and expand new facilities for clients
- Baseline is established in accordance with vendor’s performance specifications
- Component performance data are shared with vendor
- Deviations from manufacturer’s specifications are identified for corrective action
- Implementation schedule and expectations are communicated to users, vendors and implementation team
- New products and upgrades are tracked through communication with vendors
- Optimize and maintain network software and hardware as needed
- Troubleshooting of network infrastructure problems
- Manage installation of and migration of Exchange servers
The TeamLogic IT recommended certifications for a Level 2 Technician are:
- Performance Indicators:
- Changes in performance caused by changes in configuration are tracked and documented
- Changes to network configuration are tracked and updated in a timely manner
- Deficiencies in updated network configuration are clearly and concisely identified
- New user requirements are complete and accurately described in new network configuration plan
- Optimization plan is developed, justified and approved by all relevant parties
- Test plan is modified to reflect changes in the network configuration
- Vendors are appropriately involved in making recommendations and their equipment is referenced properly
- Performance Indicators:
- Diagnostic software is run to verify that the components are operating correctly
- Monitoring software is run to verify that the system is operating optimally
- Stakeholders accept system performance
- Testing is applicable, on schedule and within budget with approval of stakeholders
- Testing is repeated following each modification until the system until system meets customer specifications
- CompTIA A+
- CompTIA Net+
- CompTIA Security+
- MCDST
- MCSA
Minimum two (2) years of hands-on experience.
|
Location
8171 Yonge St.
Thornhill, ON L3T 2C6
Contact
How to Apply
|
| Sales/Lead Generation Sales Associate |
Sales |
Thornhill, ON |
May 28, 2020
|
Position Overview
The Inside Sales/Lead Generation Sales Associate will generate revenue by calling into small and mid-size companies, generating leads and meetings for the outside sales team. This is an excellent opportunity for career growth into technology sales.
Responsibilities:
- Prospect new sales opportunities with small and medium businesses applying lead generation sales methodologies
- Meet or exceed quotas for qualified leads/appointments passed to sales team through phone and email-based prospecting
- Promptly follow-up with and qualify marketing-generated inquiries for our services;
- Perform all lead nurturing activities once qualified prospects identified
- Research and gather information about target SMB’s and develop prospecting lists
- Qualify prospects, arrange sales appointments, perform online research to prepare for client visits
- Conduct web research and navigate organizations’ sites to uncover appropriate contacts
- Document all activities and interactions in CRM tool
- Efficiently manage prospect pipeline to produce maximum results
- Create and perform various outbound call campaigns around verticals, specific events, or targets in addition to ongoing primary lead generation activities
- Support our direct or indirect channel sales efforts as needed or requested
- Heavy phone prospecting in order to set qualified appointments; develop utilizing a conversational approach to uncover and qualify new business opportunities
Skills, Knowledge and Experience:
- Must have previous inside sales/lead generation B2B experience. Small business sector a plus
- Strong phone prospecting and marketing skills; ability to reach prospects creatively, identify decision makers, handle objections positively and professionally
- Maintain CRM data, ability to share best practices, continually improve processes and provide clear and consistent reporting to management
- Proactively manage your schedule and leads pipeline in order to meet milestones and objectives
- Field inbound calls and leads from various sources and qualify for business potential
- Must be comfortable working in a fast-paced, entrepreneurial work environment
- Must have excellent interpersonal skills and the ability to maintain a high degree of professionalism
- Strong written and verbal communication skills
- Demonstrated ability to deliver above-expectation results in driving pipeline growth
- Demonstrated ability to conduct extensive outbound cold calling
- Excellent organizational, analytical and problem solving skills; detail oriented
- Ability to work independently and proactively in a dynamic and fast-paced environment
Personal Skills and Characteristics:
- Self-motivated, driven to plan and execute rigorous lead generation activities
- Strong team-player
- High integrity and ethical behavior
- Small business acumen a plus
- Strong work ethic, can-do attitude
|
Location
8171 Yonge St.
Thornhill, ON L3T 2C6
Contact
How to Apply
|
| Tier 1/ 2 Support Technician |
Technician |
Denver, CO |
May 28, 2020
|
|
*** Looking for someone wanting to build a multi-territory organization from the ground up. This roll will have increasing responsibilities as the business expands. *** About Us: We are a nation-wide network of locally-owned businesses providing comprehensive IT services to growing businesses in the Denver Tech Center and Aurora area. TeamLogic IT is a recognized Managed Services leader, ranked #36 on the annual MSP Mentor list of the Top 501 world-wide company rankings of progressive managed IT services providers. We offer networking, security, data and email services, as well as hardware and software support in addition to a variety of consultation and preventative maintenance services. Description:
The Level 1/ 2 Technician requires both proven experience with technology and outstanding personal communication skills. You should enjoy building solutions that leverage technology to meet a client’s business needs. The position works jointly with the other members of the forward looking technology team to help our clients achieve success through technology. Our ideal candidate has the following qualifications: - Minimum of two years hands-on experience configuring, troubleshooting and repairing networking equipment, Windows servers and workstations, Exchange server and Active Directory
- Two years experience provisioning and supporting cloud server environments like Azure and AWS
- Expert in troubleshooting root cause of desktop/ laptop issues
- Excellent verbal and written communication skills and is comfortable working with clients at a business level to understand their current and historic issues regarding their business and technology
- Possesses strong organizational and time-management skills
- Results-oriented, self-motivated, energetic, professional, reliable and a team player
- Strong understanding of technology and business productivity systems
- Experience with RMM (remote monitoring and management) tool a plus
- Ability to problem solve at a high level, extraordinary customer service skills, strong multi-tasking and organizational skills
- Ability to solve server, firewall, and network issues
Ideally you will have one or more of the following certifications: - CompTIA Net+ and/or CompTIA Security+
- MCSA (Microsoft Certified Systems Administrator/Solutions Associate) or MCSE (Microsoft Certified Systems Engineer) MCITP Microsoft Certified IT Professional, MCSE (Microsoft Certified Solutions Expert)
- CCNA or CCIE-Cisco certifications a real plus
We offer competitive wages, challenging work, career opportunities, a pleasant work environment and ongoing training.
|
Location
2000 S. Colorado Blvd.
Denver, CO 80222
Contact
How to Apply
|
| Network and Systems Engineer |
Technology |
Germantown, WI |
May 28, 2020
|
|
TeamLogic IT supports the entire IT infrastructure of small to medium sized businesses. This is a fast-paced environment, and those who join the team will be expected to have a very strong personal drive to succeed, to be able to contribute independently within a close team, and to be rewarded for their efforts. This position is ideal for an experienced network or systems administrator, who is ready to take advantage of their skill set in order to make a significant difference within our client's businesses. Our Network and Systems Engineer position requires both proven hands on experience with technology and outstanding personal communication skills. You should enjoy building solutions that leverage technology to meet a client’s business needs. You would be directly responsible for determining and recommending technical solutions to meet system performance, regulatory compliance and other business requirements of our customers. The position works jointly with engineering, sales and customer service to provide site visits, gap assessments, discovery meetings, implementation and ongoing support. A positive, service-oriented personality is a must. The ideal candidate has the following qualifications: - Results-oriented, self-motivated, energetic, professional, reliable and a team player
- Comfortable working with clients at a business level to understand their current and historic issues
- Skilled at building rapport with and maintaining customer relationships
- Proven experience of understanding, gathering, and documenting customer requirements
- Excellent verbal and written communication skills
- Possess strong organizational and time-management skills
- Passionate about solving problems, learning new techniques, and staying current with technology
Additionally, you should have 5+ years of hands-on IT experience including as many of the following technical skills as possible: - Configuring, trouble-shooting, administrating and repairing networking equipment, Windows servers and workstations, Exchange server and Active Directory
- Experience with installing, configuring and managing Windows servers and workstations
- Preferred experience with deployment and support for Microsoft Exchange and Active Directory administration
- Ability to configure, administer & implement: DNS, and DHCP Servers.
- Good knowledge in domain migrations, consolidation projects and migrations tools
- Experience in system recovery and restoration and backup products and solutions
- Experience and understanding of virtualization, VMware, VSphere, Hyper V, etc.
- Implement and monitor network security solutions. Experienced in installing firewalls/routers/access points made by SonicWall, Cisco, Fortinet & others.
- Experience with remote monitoring and management like LabTech, Level Platforms or Kaseya
- Certifications with CompTIA or comparable experience or education
Managed IT Services experience is desirable. This is an important position within the company and will make a big difference to our clients and our growth. You can be a part of this exciting opportunity, help grow our business, and have some fun along the way. Job Type: Full-time Experience: - Hands-on IT: 5 years (Required)
- System Administration: 3 years (Preferred)
Location: - Germantown, WI 53022 (Required)
License: - Driver's License (Required)
Work authorization: Work Location: Benefits: - Health insurance
- Retirement plan
- Paid time off
- Professional development assistance
This Job Is Ideal for Someone Who Is: - Adaptable/flexible -- enjoys doing work that requires frequent shifts in direction
- Detail-oriented -- would rather focus on the details of work than the bigger picture
- Achievement-oriented -- enjoys taking on challenges, even if they might fail
Schedule: Company's website: - http://teamlogicit.com/nmilwaukeewi
Benefit Conditions: - Waiting period may apply
- Only full-time employees eligible
Work Remotely:
|
Location
W175 N11081 Stonewood Drive
Germantown, WI 53022
Contact
How to Apply
|
| Level 2 Technician |
Technician |
St. Paul, MN |
May 27, 2020
|
Position Overview
The Level 2 Technician is able to provide the next level of network system maintenance and support from what a Level 1 Technician provides and is expected to have more in-depth knowledge of hardware, software, and more importantly, networking, and security topics than a Level 1 Technician. The
Level 2 Technician should have skills working with servers.
Additionally, the Level 2 Technician is able to monitor and maintain the clients’ network systems, troubleshoot network systems when necessary, and make improvements to the network. He or she will rely on experience and judgment to plan and accomplish goals.
The Level 2 Technician will provide additional support to other Level 1 Technicians in the TeamLogic IT Business. The Level 2 technician should be able to perform the following functions and activities:
- Manage and secure Local Area Networks
Performance Indicators:
- Building facilities required to support implementation of the proposed design are accurately determined (e g , wiring closets, wire trays, conduits, etc )
- Costs and time required to implement the design are accurately determined
- Cutover and integration plan are accurately determined
- Design and integration plans are documented completely, clearly and accurately
- LAN infrastructure site design and layout plan is created, including all equipment (e g , switches, wireless access points), structured cabling, transmission media, and WAN access
- Need for DMZ (demilitarized zone) and the devices installed at the DMZ (e g , email and web servers) are correctly determined
- New equipment, modifications to existing equipment, transmission media types, and software required to meet user requirements are specified
- WAN option is selected and local telecommunications provider is contacted to design LAN-WAN interface
- Design, implement and monitor network security
Performance Indicators:
- Changes to security policies and procedures are communicated to all appropriate departments, companies and individuals
- Current software upgrades are installed, including operating system patches anti-virus database
- Developments in the security industry are monitored, and expertise is consulted as needed
- Network security components are monitored, tested and upgraded (e g , firewall, DMZ, root kit)
- Recommendations for long-range security plans are communicated to appropriate parties in a timely and effective manner
- Technical resources and expertise are sought when appropriate
- Traffic to and from network devices are monitored for security violations
- User concerns are considered and addressed in the communication process
- Install and expand new facilities for clients
Performance Indicators:
- Baseline is established in accordance with vendor’s performance specifications
- Component performance data are shared with vendor
- Deviations from manufacturer’s specifications are identified for corrective action
- Implementation schedule and expectations are communicated to users, vendors and implementation team
- New products and upgrades are tracked through communication with vendors
- Optimize and maintain network software and hardware as needed
- Troubleshooting of network infrastructure problems
- Manage installation of and migration of Exchange servers
The TeamLogic IT recommended certifications for a Level 2 Technician are:
- Performance Indicators:
- Changes in performance caused by changes in configuration are tracked and documented
- Changes to network configuration are tracked and updated in a timely manner
- Deficiencies in updated network configuration are clearly and concisely identified
- New user requirements are complete and accurately described in new network configuration plan
- Optimization plan is developed, justified and approved by all relevant parties
- Test plan is modified to reflect changes in the network configuration
- Vendors are appropriately involved in making recommendations and their equipment is referenced properly
- Performance Indicators:
- Diagnostic software is run to verify that the components are operating correctly
- Monitoring software is run to verify that the system is operating optimally
- Stakeholders accept system performance
- Testing is applicable, on schedule and within budget with approval of stakeholders
- Testing is repeated following each modification until the system until system meets customer specifications
- CompTIA A+
- CompTIA Net+
- CompTIA Security+
- MCDST
- MCSA
Minimum two (2) years of hands-on experience.
|
Location
542 Snelling Avenue
St. Paul, MN 55116
Contact
How to Apply
|
| MSP Level 3 Technician |
Technology |
Winter Park, FL |
May 27, 2020
|
Position Overview
The Level 3 Technician will be able to provide a higher level of network system maintenance and support than a Level 2 Technician provides. The Level 3 Technician will be expected to have even greater in-depth knowledge of hardware, software, networking, and security topics than the Level 2 Technician would have.
The Level 3 Technician works on assignments that are more complex in nature, and works in an unsupervised environment within policies and procedures. They will work on complex design, and engineering solution development in addition to complex problem resolution.
The Level 3 Technician will provide additional support to Level 1 and Level 2 Technicians in the TeamLogic IT business. The Level 3 Technician will be able to perform all the functions described in the sections for Level 1and Level 2 Technicians.
The TeamLogic IT recommended certifications for a Level 3 Technician are:
- CompTIA A+
- CompTIA Net+
- CompTIA Security+
- CompTIA Server+
- MCSA (Microsoft Certified Systems Administrator)
- MCSE (Microsoft Certified Systems Engineer)
- CCNA (Cisco Certified Network Administrator) optional
Minimum five-six (5-6) years hands-on experience.
|
Location
611 N. Wymore Road
Winter Park, FL 32789
Contact
How to Apply
|
| Technical Sales Engineer - Cloud Computing |
Technology |
West Chester, OH |
May 27, 2020
|
Position Overview
This position requires both proven experience with technology and outstanding personal communication skills. He/she should enjoy building solutions that leverage technology to meet a client’s business needs. The position works jointly with sales to provide pre- and post-sales support, including tasks such as discovery meetings, site visits, proposals and presentations, technical assessments, implementation and ongoing technical account management. A positive, service-oriented personality is a must.
The ideal candidate has the following qualifications:
- Minimum of five years hands-on experience configuring, trouble-shooting and repairing networking equipment, Windows servers and workstations, Exchange server and Active Directory
- Three years experience in a client-facing environment such as sales engineering
- Excellent verbal and written communication skills and is comfortable working with clients at a business level to understand their current and historic issues regarding their business and technology
- Possesses strong organizational and time-management skills
- Experience writing proposals for and implementation of technical solutions to fulfill business needs
- Results-oriented, self-motivated, energetic, professional, reliable and a team player
- Strong understanding of technology and business productivity systems
- Experience with RMM (remote monitoring and management) tool a plus
- Ability to problem solve at a high level, extraordinary customer service skills, strong multi-tasking and organizational skills
- Sales training/experience is a plus
Ideally the candidate will have one or more of the following certifications:
- CompTIA Net+ and/or CompTIA Security+
- MCSA (Microsoft Certified Systems Administrator/Solutions Associate) or MCSE (Microsoft Certified Systems Engineer) MCITP Microsoft Certified IT Professional, MCSE (Microsoft Certified Solutions Expert)
CCNA or CCIE-Cisco certifications a real plus.
|
Location
8859 Brookside Avenue
West Chester, OH 45069
Contact
How to Apply
|
| Help Desk Support and Level 1 Technician |
Help Desk |
Portland, OR |
May 26, 2020
|
Position Overview
*** Please send your resume and cover letter with a brief description of what sets you apart as an IT help desk/customer service professional. *** TeamLogic IT offers managed IT services with an innovative combination of local touch and national support. As a growing business in Portland, we would like to add a professional IT help desk technician to our collaborative team. Our vision is to provide affordable, premier customer technology consulting and support from a highly-engaged group of professionals. In addition to the opportunity to influence this business and the local IT industry, we offer: - Competitive compensation, DOE. - Medical, dental benefits - Paid time off and holidays - A collaborative, professional team. - OJT working with a wide variety of SMB and enterprise environments and technologies. - Paid technical training. Home base is inner NE Portland, near trendy restaurants, shops, public transportation, and easy, free parking. While most of our work is done remotely from our office, onsite travel with actual F2F support is mainly in the Portland Metro area. The responsibilities for the position will vary depending on the skills of the individual hired. Primary functions include: - Primary contact for client support calls, M-F, 8 am-5 pm. - Create and update IT service tickets. - Monitor service desk status, work and close help desk service tickets. - Escalate issue tickets to team members as needed. - Ensure problems are resolved remotely or dispatch technicians as appropriate. - Assistance with Technical Sales, Procurement, Lab maintenance, Delivery. Skills, knowledge, experience, and requirements: - Excellent customer service and communication skills (written and verbal). - Professional demeanor and appearance. - Reliable and timely. - Strong organizational/teamwork skills. Collaborative, even under stress. - Love working with people, learning new technologies, solving problems, managing projects, and developing processes. - Experience with ticketing and support calls. - Prefer a minimum of CompTIA A+ certification. - Experience with network monitoring; CompTIA Net+ or Security+ a plus - Microsoft Certified Desktop Support Technician desirable
|
Location
1827 NE 44th Ave.
Portland, OR 97213
Contact
How to Apply
|
| Level 3 Technician |
Technician |
Longmont, CO |
May 26, 2020
|
Position Overview
The Level 3 Technician will be able to provide a higher level of network system maintenance and support than a Level 2 Technician provides. The Level 3 Technician will be expected to have even greater in-depth knowledge of hardware, software, networking, and security topics than the Level 2 Technician would have.
The Level 3 Technician works on assignments that are more complex in nature, and works in an unsupervised environment within policies and procedures. They will work on complex design, and engineering solution development in addition to complex problem resolution.
The Level 3 Technician will provide additional support to Level 1 and Level 2 Technicians in the TeamLogic IT business. The Level 3 Technician will be able to perform all the functions described in the sections for Level 1and Level 2 Technicians.
The TeamLogic IT recommended certifications for a Level 3 Technician are:
- CompTIA A+
- CompTIA Net+
- CompTIA Security+
- CompTIA Server+
- MCSA (Microsoft Certified Systems Administrator)
- MCSE (Microsoft Certified Systems Engineer)
- CCNA (Cisco Certified Network Administrator) optional
Minimum five-six (5-6) years hands-on experience.
|
Location
356 1/2 Main Street
Longmont, CO 80501
Contact
How to Apply
|
| Experienced IT Professional |
Technician |
Portland, OR |
May 26, 2020
|
|
Please send - Resume, Cover letter including how you became interested in IT Job Description TeamLogic IT offers managed IT services with an innovative combination of local touch and national support. As a growing business in Portland, we need an experienced IT professional for our collaborative team. Our vision is to provide affordable, premier customer technology consulting and support from a highly engaged group of professionals. We offer the opportunity to influence this business and the local IT industry, and: - A collaborative, professional team.
- OJT working with a wide variety of SMB and enterprise environments and technologies
- Paid technical training.
- Competitive compensation, DOE.
- Medical and dental benefits after 60 days.
- Paid time off and holidays. Paid sick time after 90 days.
Home base is in the Hollywood district of inner NE Portland, near restaurants, shops, public transportation, and easy, free parking. While much of our work is done remotely, onsite travel with actual F2F support is mainly in the Portland Metro area. Requirements: - Located in Portland Metro area.
- Minimum of 5 years of strong network, server, and systems technical experience relevant to SMB environments.
- Love working with people, learning new technologies, solving problems, managing projects, and developing processes. We need a tech-head with strong soft skills.
- Energized by working on multiple projects, managing priorities.
- Education and Certifications a plus: CompTIA (A+, Net+, Security+, Server+), MCSA, MCITP, CCNA
Knowledge and Experience designing, implementing, troubleshooting, and supporting: - Network design, implementation and troubleshooting, Large-scale LAN/WAN experience a plus
- OSI Full stack expertise, including: Subnetting, VLANs, Multi-layer switching, Routing
- Firewall, switch, router technologies (e.g. Cisco, SonicWall, HP, Dell, Sophos, Meraki)
- Wireless technologies design and implementation: 802.11a,b,c,g,n,ac, mesh
- All Windows Standard and Enterprise Server editions (2008 through 2019)
- Windows Workstation OS Versions including Windows 10
- Windows Terminal Server, RDP, Citrix
- Virtualization, including VMware and Hyper-V
- Cloud consulting, migration and deployment - Azure
- Data protection- backup, disaster recovery
- Exchange server 2010-2019
- Microsoft Office Suites 2007-2016, Outlook IMAP, POP3, Exchange client admin, Office 365
- Experience with Network and System Security and security compliance standards (PCI, HIPAA,SOX)
- IP Telephony (FreePBX or similar)
- RMM and PSA tools and processes (Remote monitoring and management and Professional Services Automation)
- MS SQL Server 2005-2019 installation, tools, general management
- MS licensing, volume licensing
|
Location
1827 NE 44th Ave.
Portland, OR 97213
Contact
How to Apply
|
| Systems Administrator |
Technology |
Denver, CO |
May 25, 2020
|
Position Overview
The responsibilities for a TeamLogic IT Help Desk Support Technician will vary depending on the technical skills of the individual hired for this position.
Primary functions include:
- Primary contact for all client support calls
- Handle first-line troubleshooting to understand client problems
- Attempt to resolve or adequately diagnose problem
- Create Autotask service ticket
- Ensure problems are resolved remotely or dispatch technician as appropriate
- May go on-site for Level 1 technical issues usually no more than ten hours per week.
Essential duties and responsibilities:
- Manage scheduling of technicians in Autotask
- Order parts for technicians as needed
- Any administrative support functions as directed by business owner
- Install, upgrade and optimize PC and network device hardware for clients
- Manage, administer and secure Local Area Networks
Skills, knowledge and experience
- Prefer a minimum of CompTIA A+ certification
- CompTIA Net+ or Security+ also a plus; Microsoft Certified Desktop Support Technician desirable
- One – two years customer service experience in a business-to-business environment
- Strong organizational and communication skills
|
Location
2000 S. Colorado Blvd.
Denver, CO 80222
Contact
How to Apply
|
| Sales/Marketing Intern |
Marketing |
Frisco/Prosper, TX |
May 24, 2020
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|
TeamLogic
IT is looking for an energetic and friendly person who enjoys talking with
people.
Join our
team for a part time position to introduce TeamLogic IT to potential customers
and help to fill the sales funnel for a quickly growing company. Position
involves going door to door to diverse types of business to introduce our
company and services and passing out literature to interested potential
clients. Follow up phone calls and some data entry is also required.
This is a
perfect job for someone who enjoys working with people. The job is a
combination of walking a territory and office work, and it’s a great way to
learn marketing and sales from the ground up. If you require a flexible job and
would like to be part of a passionate, growing company, we’d love to have you
on the team.
Job Type:
Part-time 10 to 20 hours per week
|
Location
,
Contact
How to Apply
|
| Sales Associate |
Sales |
St. Paul, MN |
May 24, 2020
|
Position Overview
The Inside Sales/Lead Generation Sales Associate will generate revenue by calling into small and mid-size companies, generating leads and meetings for the outside sales team. This is an excellent opportunity for career growth into technology sales.
Responsibilities:
- Prospect new sales opportunities with small and medium businesses applying lead generation sales methodologies
- Meet or exceed quotas for qualified leads/appointments passed to sales team through phone and email-based prospecting
- Promptly follow-up with and qualify marketing-generated inquiries for our services;
- Perform all lead nurturing activities once qualified prospects identified
- Research and gather information about target SMB’s and develop prospecting lists
- Qualify prospects, arrange sales appointments, perform online research to prepare for client visits
- Conduct web research and navigate organizations’ sites to uncover appropriate contacts
- Document all activities and interactions in CRM tool
- Efficiently manage prospect pipeline to produce maximum results
- Create and perform various outbound call campaigns around verticals, specific events, or targets in addition to ongoing primary lead generation activities
- Support our direct or indirect channel sales efforts as needed or requested
- Heavy phone prospecting in order to set qualified appointments; develop utilizing a conversational approach to uncover and qualify new business opportunities
Skills, Knowledge and Experience:
- Must have previous inside sales/lead generation B2B experience. Small business sector a plus
- Strong phone prospecting and marketing skills; ability to reach prospects creatively, identify decision makers, handle objections positively and professionally
- Maintain CRM data, ability to share best practices, continually improve processes and provide clear and consistent reporting to management
- Proactively manage your schedule and leads pipeline in order to meet milestones and objectives
- Field inbound calls and leads from various sources and qualify for business potential
- Must be comfortable working in a fast-paced, entrepreneurial work environment
- Must have excellent interpersonal skills and the ability to maintain a high degree of professionalism
- Strong written and verbal communication skills
- Demonstrated ability to deliver above-expectation results in driving pipeline growth
- Demonstrated ability to conduct extensive outbound cold calling
- Excellent organizational, analytical and problem solving skills; detail oriented
- Ability to work independently and proactively in a dynamic and fast-paced environment
Personal Skills and Characteristics:
- Self-motivated, driven to plan and execute rigorous lead generation activities
- Strong team-player
- High integrity and ethical behavior
- Small business acumen a plus
- Strong work ethic, can-do attitude
|
Location
542 Snelling Avenue
St. Paul, MN 55116
Contact
How to Apply
|
| Level 2 Technician |
Technician |
Frisco, TX |
May 23, 2020
|
Position Overview
The Level 2 Technician is able to provide the next level of network system maintenance and support from what a Level 1 Technician provides and is expected to have more in-depth knowledge of hardware, software, and more importantly, networking, and security topics than a Level 1 Technician. The
Level 2 Technician should have skills working with servers.
Additionally, the Level 2 Technician is able to monitor and maintain the clients’ network systems, troubleshoot network systems when necessary, and make improvements to the network. He or she will rely on experience and judgment to plan and accomplish goals.
The Level 2 Technician will provide additional support to other Level 1 Technicians in the TeamLogic IT Business. The Level 2 technician should be able to perform the following functions and activities:
- Manage and secure Local Area Networks
Performance Indicators:
- Building facilities required to support implementation of the proposed design are accurately determined (e g , wiring closets, wire trays, conduits, etc )
- Costs and time required to implement the design are accurately determined
- Cutover and integration plan are accurately determined
- Design and integration plans are documented completely, clearly and accurately
- LAN infrastructure site design and layout plan is created, including all equipment (e g , switches, wireless access points), structured cabling, transmission media, and WAN access
- Need for DMZ (demilitarized zone) and the devices installed at the DMZ (e g , email and web servers) are correctly determined
- New equipment, modifications to existing equipment, transmission media types, and software required to meet user requirements are specified
- WAN option is selected and local telecommunications provider is contacted to design LAN-WAN interface
- Design, implement and monitor network security
- Changes to security policies and procedures are communicated to all appropriate departments, companies and individuals
- Current software upgrades are installed, including operating system patches anti-virus database
- Developments in the security industry are monitored, and expertise is consulted as needed
- Network security components are monitored, tested and upgraded (e g , firewall, DMZ, root kit)
- Recommendations for long-range security plans are communicated to appropriate parties in a timely and effective manner
- Technical resources and expertise are sought when appropriate
- Traffic to and from network devices are monitored for security violations
- User concerns are considered and addressed in the communication process
- Install and expand new facilities for clients
- Baseline is established in accordance with vendor’s performance specifications
- Component performance data are shared with vendor
- Deviations from manufacturer’s specifications are identified for corrective action
- Implementation schedule and expectations are communicated to users, vendors and implementation team
- New products and upgrades are tracked through communication with vendors
- Optimize and maintain network software and hardware as needed
- Troubleshooting of network infrastructure problems
- Manage installation of and migration of Exchange servers
The TeamLogic IT recommended certifications for a Level 2 Technician are:
- Performance Indicators:
- Changes in performance caused by changes in configuration are tracked and documented
- Changes to network configuration are tracked and updated in a timely manner
- Deficiencies in updated network configuration are clearly and concisely identified
- New user requirements are complete and accurately described in new network configuration plan
- Optimization plan is developed, justified and approved by all relevant parties
- Test plan is modified to reflect changes in the network configuration
- Vendors are appropriately involved in making recommendations and their equipment is referenced properly
- Performance Indicators:
- Diagnostic software is run to verify that the components are operating correctly
- Monitoring software is run to verify that the system is operating optimally
- Stakeholders accept system performance
- Testing is applicable, on schedule and within budget with approval of stakeholders
- Testing is repeated following each modification until the system until system meets customer specifications
- CompTIA A+
- CompTIA Net+
- CompTIA Security+
- MCDST
- MCSA
Minimum two (2) years of hands-on experience.
|
Location
8668 John Hickman Parkway
Frisco, TX 75034
Contact
How to Apply
|
| Sales Account Executive |
Sales |
Frisco, TX |
May 20, 2020
|
|
Summary:
The Sales Representative is a key position on the TeamLogic
IT Portland team and supports our corporate objective of growing market
penetration and customers. The Sales Representative will generate revenue by
managing the sales pipeline, generating leads, conducting discovery and
proposal meetings resulting in meeting/exceeding sales quota. Job pays a
competitive compensation and benefits with a commission structure with no cap
on sales closed.
Responsibilities:
- Prospect new sales
opportunities with small and medium businesses applying lead generation sales
methodologies.
- Meet or exceed
revenue quotas
- Promptly follow up
with and qualify marketing-generated inquiries for our services.
- Research and
gather information about target SMB’s and develop prospecting lists.
- Document all
activities and interactions in CRM tool.
- Efficiently manage
sales pipeline to produce the maximum amount of results.
- Create and perform
various outbound call campaigns around verticals, specific events, or targets
in addition to ongoing activities to build pipeline.
- Support our direct
or indirect channel sales efforts as needed or requested
- Conduct web
research and navigate organizations to uncover appropriate contacts.
Knowledge, Skills, & Requirements:
- Must have previous
sales B2B experience. Small business sector a plus
- Proven track
record of quota attainment
- Strong
tele-qualifying, prospecting and marketing skills; ability to reach prospects
creatively, identify decision makers, handle objections positively and
professionally.
- Develop and
execute on a strong prospecting plan of attack.
- Qualify and attend
sales appointments
- Maintain CRM data,
ability to share best practices, continually improve processes and provide
clear and consistent reporting to management.
- Proactively manage
your schedule and pipeline in order to meet milestones and objectives.
- Field inbound
calls and leads from various sources and qualify for business potential
- Must be
comfortable working in a fast-paced, entrepreneurial work environment
- Must have
excellent interpersonal skills and the ability to maintain a high degree of
professionalism and business acumen.
- Powerful written
and verbal communication skills.
- Demonstrated
ability to deliver above-expectation results in driving pipeline growth.
- Demonstrated
ability to conduct extensive outbound cold calling.
- Excellent
organizational, analytical and problem solving skills
- Creative tactics
to reach the executive management
- Ability to work
independently and proactively in a dynamic and fast-paced environment.
Personal Skills and Characteristics:
- Self-motivated,
self-managing and driven to plan and execute rigorous lead generation
activities.
- Strong desire to
finish and win.
- High integrity and
ethical behavior.
- Strong work ethic,
can do attitude, self-starting and managing.
|
Location
8668 John Hickman Parkway
Frisco, TX 75034
Contact
How to Apply
|
| Systems Engineering Tech 3 |
Technician |
Edmonds, WA |
May 06, 2020
|
|
Level III Systems Engineering Technician
About Us:
We are TeamLogic IT, a nationwide network of locally-owned businesses providing comprehensive IT services to small- and medium-sized businesses in the Seattle area. TeamLogic IT is a recognized Managed Services leader, ranked #36 on the annual MSP Mentor list of the Top 501 world-wide company rankings of progressive managed IT services providers. We offer networking, security, data and email services, as well as hardware and software support in addition to a variety of consultation and preventative maintenance services.
Description:
THE LEVEL III SYSTEMS ENGINEERING TECHNICIAN REQUIRES BOTH PROVEN EXPERIENCE WITH TECHNOLOGY AND OUTSTANDING PERSONAL COMMUNICATION SKILLS. YOU SHOULD ENJOY BUILDING SOLUTIONS THAT LEVERAGE TECHNOLOGY TO MEET A CLIENT’S BUSINESS NEEDS. THIS POSITION WORKS JOINTLY WITH SALES TO PROVIDE PRE- AND POST-SALES SUPPORT, INCLUDING TASKS SUCH AS DISCOVERY MEETINGS, SITE VISITS, PROPOSALS AND PRESENTATIONS, TECHNICAL ASSESSMENTS, IMPLEMENTATION AND ONGOING TECHNICAL ACCOUNT MANAGEMENT. A POSITIVE, SERVICE-ORIENTED PERSONALITY IS A MUST.
Experience and Skills Required/Desired:
Our ideal candidate has the following qualifications:
- Must be a team player with excellent communication skills and possess the ability to manage assignments independently in a fast-paced environment.
- Results-oriented, self-motivated, energetic, professional, reliable.
- Have a nurturing personality and the desire to help in the mentoring of their fellow technicians and engineers, as well as demonstrate the ability to lead and direct the work of others.
- Ability to problem solve at a high level while managing difficult situations with various customers and management levels.
- Possess extraordinary customer service skills and strong multi-tasking, organizational, documentation and time-management skills.
- Possess excellent verbal and written communication skills, and is comfortable working with clients at a business level to understand their current and historic issues regarding their business and technology.
- Experience writing proposals for technical solutions and their implementation to fulfill business needs.
- Strong understanding of technology and business productivity systems.
- 3+ years of experience with a Managed Service Provider or in a client-facing environment such as sales training and/or engineering.
- 5+ years of hands-on experience configuring, troubleshooting and repairing networking equipment, Windows servers and workstations, Exchange servers and Active Directory, Office Suite, etc.
- Alternatively or in addition, 3+ years of hands-on experience configuring, troubleshooting and repairing Mac OS X workstations, servers and software.
- Alternatively or in addition, 3+ years of hands-on experience configuring, troubleshooting and repairing Red Hat Linux workstations, servers and software.
- Experience working with network configuration, monitoring, and troubleshooting is required. Candidate must be able to demonstrate a comprehensive understanding of networking protocols.
- Experience working with and deploying hypervisors such as Azure, AWS, Hyper-V and VMWare ESXi, is highly desired.
- Experience working with and deploying SAN and NAS devices is highly desired.
- Experience with PSA (Professional Services Automation) and RMM (remote monitoring and management) tools like Autotask and Kaseya VSA highly preferred.
- Results-oriented, self-motivated, energetic, professional, reliable and a team player.
- Sales training/experience is a plus.
The best candidates will have one or more of the following certifications:
- CompTIA A+
- CompTIA Net+ and/or CompTIA Security+
- CompTIA Cloud Essentials and Cloud+ a definite plus
- MCSA (Microsoft Certified Systems Administrator/Solutions Associate), MCSE (Microsoft Certified Solutions Expert), or MCITP (Microsoft Certified IT Professional)
- Apple Certified Support Professional (ASCP) or Apple Certified Associate – Mac Integration (ACA-MI) are a definite plus
- Cisco CCNA or CCIE, or SonicWALL CSSA certifications are a real plus
Primary Job Tasks and Responsibilities:
- Create and maintain comprehensive documentation as it relates to server and network topology, equipment, and configuration(s) for each customer.
- Work directly with internal and external resources to review and execute on project plans, designs, and solutions implementation.
- Perform engineering design evaluations and work to complete projects within budget and scheduling restraints.
- Prioritize existing projects and proactively determine areas requiring additional attention, monitoring, and maintenance.
- Implement and monitor information systems policies and controls to ensure data accuracy, security, and regulatory compliance.
- Create, request, and present technical specifications and requirements for purchasing of new servers and networking equipment via quote procedures.
- Participate in after-hours upgrades, troubleshooting, and/or on-call availability as necessary.
- Perform standard system administration duties including: system/application install, server install, patch management, operating system problem analysis and resolution, log analysis, etc.
- Configure, test, and maintain LAN equipment and services including: routers, firewalls, switches, and VPNs.
- Identify, diagnose, and resolve network problems including network connectivity, traffic utilization, etc. using available network tools in a timely fashion.
- Provide infrastructure services in all areas needed, including: storage networking, operating system, network security, directory services, server virtualization using system backup and restore, system and network monitoring, application installation and configuration.
- Stay current with system information, changes, and updates.
- Utilize superior customer service skills.
- Rely on extensive experience and judgement to plan and accomplish goals.
- Performs ongoing personal training and education efforts to stay current with the evolving technological landscape.
Work Environment:
- This position works within an office environment. Professionalism and discretion are required.
- Position will be required to hear and talk on a telephone, communicate with clients and other stakeholders via phone, email and in-person, use a computer keyboard and mouse, use software applications, and sit for short periods of time.
- Position requires that employee can sit, stand, bend, and be able to crawl under and around furniture, cabinets and other equipment. Must be able to lift 40 lbs without issues and move it from one spot to another. Must be able to climb and use a ladder.
- Compensation based on performance and measurements noted above and agreed upon at previous performance discussions.
- Position must have reliable transportation, as it will be required to meet clients at their selected locations.
Job Type: Full-time
Job Location: Edmonds, WA
Required Experience:
Bachelor’s Degree (preferred) or technical Associate’s Degree
5+ years of industry experience
Required license or certification:
Driver’s License
TeamLogic IT offers competitive wages, 401K with matching, challenging work, career opportunities, a pleasant work environment and ongoing training. We are a drug free company; screening is mandatory. Salary is dependent upon skills and experience of the applicant.
Please reply with your resume.
|
Location
23607 Highway 99
Edmonds, WA 98026
Contact
How to Apply
|
| Intern - Full Time/Part Time |
Technology |
Green Bay, WI |
Apr 30, 2020
|
|
TeamLogic IT supports the entire IT infrastructure of small to medium businesses. This is a fast-paced environment, and those who join the team will be expected to contribute and work within a close team. This paid position will provide an opportunity to apply studies and offer hands-on experience.
_The IT Technologist Internship supports desktop and laptop systems within the company including; desktop and patch management, swapping hardware, and basic Windows and MS Office troubleshooting. Strives to meet or exceed Service Level Agreement with the customer. Maintains and updates log of desktop support transactions.
_Essential Duties:
_Supports desktop and laptop end-users with IT related problems including responding to phone requests, setting up and administering new user accounts, and working through trouble-tickets with a focus on meeting or exceeding service level agreements.
_Assists with IT projects related to support and infrastructure.
_Configures and sets up desktops and laptops for use. May perform other duties as assigned.
_Supports end-users with remote access including connectivity or other related issues.I _Requirements: _Advanced PC experience in Windows 7, Windows 10, and Microsoft Office products. Ability to multi-task and work within time constraints. Critical thinking and problem solving skills.
|
Location
3019 Holmgren Way
Green Bay, WI 54304
Contact
How to Apply
|