Testimonials

The Challenge for Diversified Capital Funding

Before Diversified Capital Funding became an independently operated company, they had used the services of an IT person provided by their corporate office. They never thought much about the quality of service they received—it was just something handled by Corporate. However, when Karen Schenone became the sole proprietor and took over the repositioned business she needed to find a new, reliable IT provider.

“After parting with the technician Corporate provided, I put the job out to bid with that same individual and he was way too expensive. I also felt it was time for us to have a professional team give us a fresh assessment of what we had in place. I knew we needed to have our network redesigned with firewalls, security, backup systems, and we needed someone to provide overall daily support,” said Schenone.

Solution

Since Diversified Capital Funding was a small business without an IT department, Jon Simms, owner of TeamLogic IT Mountain View, knew that a managed services approach to keeping their computer systems operational and their people productive was the right solution. He consulted with Karen and made recommendations to improve the basic infrastructure of Diversified Capital’s office IT systems. SystemWatch IT, TeamLogic IT’s proactive, preventative managed services offering, was installed on 20 machines in the office and on those of independent agents, many of whom worked from home. This allowed Jon and his team to remotely access the computers to troubleshoot and even fix issues immediately, thus eliminating the chance of downtime.

According to Matt Prichard, technician for TeamLogic IT Mountain View, “During our assessment of Diversified Capital’s systems, we noticed that they had 60 public IP addresses. Most companies only need 1 to 5. We see this often in companies where someone tells them they need a separate public IP address for every device on their network. This simply isn’t necessary. We changed this to only 1 IP address and their costs went from $300 per month down to $50!”

“Early on Jon had recommended the installation of a Web server for our database, but we didn’t want to do that; a regular PC desktop computer seemed fine to us. But we should have listened to him. Now, we need to have certain software upgraded, which requires a Web-based server, so he’s installing it for us. It just goes to show that TeamLogic IT knows what they’re talking about, and we appreciate their expertise now even more,” said Bev Blok, office manager at Diversified. “TeamLogic IT is very responsive and efficient. The overall performance of our network and systems has improved. They really know how to communicate with us so that we clearly understand what we need, not just from a technical standpoint, but also from a business perspective.”

Karen Schenone
President
Diversified Capital Funding

“We selected TeamLogic IT as our IT services provider not just for their breadth of knowledge, but because they are easy to communicate with and they respond quickly. We had some bad experiences with our previous IT provider, but now everything is running so much smoother.

TeamLogic IT helped us upgrade our IT environment by purchasing two new servers, several desktops and laptops, and they helped us with an office move on short notice. They also upgraded and maintain our Oracle Primavera contracts management software system, which is key to running our business efficiently and profitably. About 12 computers and 4 servers are all running on SystemWatch IT, so we rarely have any downtime anymore.

We are very happy with the service we get from TeamLogic IT. We have several remote locations, which they keep us connected with at all times.”

Sam Milroy
Project Manager
Milroy Construction, Inc.

“TeamLogic IT is a professional company that’s easy to work with, and they’re patient with us non-technical people! We had used another IT service company before but I knew their skill level was not adequate for our growth and current needs. I was concerned about virus protection, software upgrades, transitioning to electronic health records, and the aging equipment we had in place. TeamLogic IT provided us with a free system assessment and their recommendations were the right fit for our needs.

With about 15 computers now on SystemWatch IT we have less routine, ongoing problems than we had before. The staff is no longer frustrated and printers that never worked before now work. The level of service we receive from TeamLogic IT is high caliber.

Mostly, I’m happy that our IT costs are now under control. It was always hard to predict what our IT spending would be, or even what it should be. Now, we are able to plan appropriately.”

Barbara Patterson
Chief Operating Officer
The Menkes Clinic at El Camino Hospital